PERI Quality Management Manual

Quality Management ManualVersion: 3 of 14.04.2004 Page 3 of 49Page6.0 Resource Management 246.1 Provision of resources (infrastructure and work environment) 246.2 Human resources 246.3 Infrastructure of material resources 256.4 Work environment 267.0 Product realisation 277.1 Planning of product realisation 277.2 Customer-related processes 287.2.1 Determination of requirements related to the product 287.2.2 Review of requirements related to the product 297.2.3 Customer communication 307.3 Design and development 317.4 Purchasing 337.4.1 Purchasing process and information 337.4.2 Selection and evaluation of suppliers 337.4.3 Verification of purchased products 347.5 Production and service 357.5.1 Control of production and service provision 357.5.2 Approval and monitoring of processes and product characteristics 357.5.3 Identification and traceability 377.5.4 Customer property 387.5.5 Preservation of products 397.6 Control and monitoring of measuring devices 408.0 Measurement, analysis and improvement 418.1 General points 418.2 Monitoring and measurement 418.2.1 Customer satisfaction 418.2.2 Internal audit 428.2.3 Monitoring and measurement of processes 448.2.4 Monitoring and measurement of the product 458.3 Control of nonconforming products 468.4 Analysis of data 488.5 Improvement 488.5.1 Continual improvement 488.5.2 Corrective actions 488.5.3 Preventive actions 49