PERI Quality Management Manual

Quality Management ManualVersion: 3 of 14.04.2004 Page 47 of 498.3 Control of non-conforming productsEvaluation and handling of non-conforming productsNon-conforming products are evaluated with the help of listed failure classes in the departmentreceiving incoming products and in the Production Department.Incoming productsThe Quality Assurance Department blocks non-conforming components and marks them with a redcomplaint card and a red rejection band. These components are temporarily stored in a blockedstorage. A test report is then generated. If non-conforming components are re-worked internally,they are checked and released within the scope of the production verification.ProductionNon-conforming D-components are evaluated in the Production Department by the QualityAssurance Department. All other components are evaluated by the production supervisors. Therespective production supervisor blocks these components and marks them with a red complaintcard and a red rejection band. Components are temporarily stored in a blocked storage if theproblem cannot be rectified. The production supervisor informs the Quality Assurance Departmentwhich, in turn, generates the test report. The production supervisor and his subordinates rectifyproblem with the help of the test report.D-components are subjected to one more test by the Quality Assurance or the WeldingTechnology Department and the test report is changed accordingly.ResponsibilityThe Quality Assurance Department together with Production Department is responsible for nonconformitymanagement of incoming products. The respective production supervisor assumes theleading role for processing nonconforming components.The Quality Assurance Department is responsible for generating the test report. The QualityAssurance Department handles customer complaints in co-ordination with the In-house SalesDepartment.Valid documentsVIII-III-05 Error managementVIII-III-01 Customer complaintsV-VI-01 CIPIV-II-02 Storing and securing of data