PERI Quality Management Manual

Quality Management ManualVersion: 3 of 14.04.2004 Page 48 of 498.4 Analysis of dataThe requirements of this standard chapter are included in the descriptions of the preceding andsucceeding chapter.8.5 Improvement8.5.1 Continual improvementSeveral expert teams have been nominated for developing and implementing improvementpotentials to ensure an active and continual improvement process:• Efficiency team for subsidiaries• Efficiency teams for branch offices• E-Team• A-Team• MBO – Team• Internal suggestion box• CIP meetings in branch offices• Planned interaction with experts at all levelsProcess data of departments, its analysis and comparison with better departments and marketsegments and review of the already implemented actions and objectives of the company form thebasis of this entire effort.The objective of all the teams is to find the most efficient solution for a concept, product or processand to implement it.8.5.2 Corrective actionsCorrective actions are based on customer complaints, internal complaints, test protocols, auditprotocols and the identified weak points of the process data. Corrective actions in all processes aredecided and implemented by the respective person in charge of a process or in co-ordination withan appropriate CIP expert team.In addition, appropriateness of the non-conformity and the corrective actions must be taken intoaccount.The person in charge of process should implement corrective actions immediately and observeand evaluate their effect.The decision-making team must analyse unfavourable effects immediately and change the agreedactions if required.The decision, implementation and evaluation of corrective actions must be documented.