Download the Annual Report for 2010-11. - kiocl limited

Director's Report (Contd.)issued during this audit. Due to ISO certification of Vigilance Department followingbenefits and improvements have been resulted in vigilance functioning:• After collection/capturing data the trend analysis to demonstrate continuous improvementwas not in practice.• Monitoring of complaints has been made systematic and will be monitored on monthlybasis.• Monitoring and measurement parameters for the focus area “investigation ProcessEffectiveness” have been defined, which does not exists earlier.• To capture the perception of vigilance from other stock holders namely suppliers,CMD, employees, Customer satisfaction survey was conducted, and feedback received.After analyzing the feedback necessary action has been taken.• To measure the preventive vigilance effectiveness, goal setting and bench marking hasbeen made to demonstrate continual improvement.• Objectives and targets for every year is defined and planned to achieve the same.25.2. Integrity Pact Programme: Integrity Pact Programme has been introduced in KIOCLfrom 01.01.2008. As the tenure of present IEMs Sri SS. Meenakshisundaram, IAS (Retd)and Sri KVM Pai, IRS (Rtd), completed on 31.12.2010, two new IEMs Sri. AbhijitsenGuptha, IAS (Retd.) and Sri. Lukose Vallatharai, IAS (Retd.) have been appointed intheir place after obtaining the approval of CVC. The initial tenure of new IEMs is3 years w.e.f. 01.01.2011. After implementation of IP in KIOCL, as on date IP clausewas incorporated in 245 contracts. Till date, no complaints have been received underIP either by IEMs or by CVO.Annual Review Meeting with Transparency International India and Independent External Monitors onimplementation of Integrity Pact in KIOCL43