Facilitator Guide - EngenderHealth

3SECTION 3THE ELEMENTS OF COUNSELINGSession 3.8 : Counseling Practice : ‘ASSESS’Trainer's resource ‘A’ : Feedback Guidelines for Assessing Priority IssuesAs a general principle, we always start a feedback discussion by first asking the ‘client’:• How did you feel playing the ‘client’?Ask the ‘counselor’:• How did you feel playing the ‘counselor’?Facilitator Guide3Adherence to Treatment for HIVNext, we elicit feedback on what was done well. First we ask the ‘client’:• What did the ‘counselor’ do well to help you feel welcome and comfortable?• What did the ‘counselor’ do well to help you express your main need/concern for your visit?Next, we ask the ‘counselor’:• What do you think you did well? Why?Then we ask the group:• What did the ‘counselor’ do well?• What client-counselor interaction skills did the ‘counselor’ use effectively?• Which useful questions did the ‘counselor’ use? Why?Next, we elicit feedback on what could be improved. First we ask the ‘client’:• What could the ‘counselor’ have done better to help you assess yourneed/concern?Then we ask the ‘counselor’:• What would you do differently? Why?Then we ask the group:• What could the ‘counselor’ have done better to help the ‘client’ assesshis/her need/concern?• Which questions were not the least effective for this type of client?• Which questions could be more useful to assess the needs and concernsof this client? Why?98