LGfL 2.0 Transition Technical Guide for Schools

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London Grid for LearningProtective Marking: Not protectively marked11. Your external technical support to implement the specific requirements ofyour school’s local area networkImplement the changes you made preparations for, under item No 4, above.Where the school has a more complex network, with your own email server(s), web hosting server(s), proxyserver, use of managed IP (‘Public’) addresses etc., you may need external support, for example from thetechnology support company who set up these resources for you. It is for this reason that the front page ofthis document asks that the attention of all concerned is drawn to the contents of this document.Usually this will only apply to secondary schools. Networks in primary and special schools are usuallystraightforward and these schools make excellent use of the email, webhosting and other inclusive servicesprovided as part of LGfL2.0.To repeat the metaphor used earlier in this document, LGfL is providing a ‘new fridge’, but it is theresponsibility of the customer to undertake transfers ‘between fridges’. LGfL nor its supply partners canprovide free-of-charge site visits to support schools with the idiosyncrasies of their local network, whichcan vary widely. If such a service is required it would be available at a rate of £90 per hour.Specific activities:Post-installation actions:1. Configure internal services - this may include Proxy Servers, e-mail addresses, IP addresses, etc.2. Request access to manage the site’s Webscreen Internet filtering policies by raising a support case.When access has been granted, the site’s Nominated Contact should manage the policies by logginginto the Support Site and first consulting the on-line manual – ‘Webscreen 2.0 - Getting Started’.You are strongly advised to attend ASAP one of the free Nominated Contact training courses whichcovers the topic of web filtering in some detail - details available from www.events.lgfl.net3. Tests should be undertaken to ensure all services are accessible and access rights are set correctly.Any issues should be raised as support calls through the Support Site.4. Upload website content – if not completed ahead of transition put in hand arrangements totransfer website content currently hosted by Synetrix to LGfL 2.0 hosting.5. If remote access to the school network is required, raise a support case for the Cisco RAv3 secureremote access service. The Head Teacher will need to authorise remote access against the schoolnetwork by logging in to the support site and ticking a box, under the Service Desk tab. RAv3 issupported and is included in LGfL2 at no additional cost, as also is CentraStage device managementsoftware. LGfL has categorised other remote access products into three categories. Some posepotential security risks and are discouraged or proscribed – for further information visitwww.policies.lgfl.net6. Test the site’s filtering policies. The policies should be rigorously tested, and the testing recorded.7. Record that the new network environment configuration is correct and has been tested.www.support.lgfl.net Page 6 Revised 23 rd April 2012
London Grid for LearningProtective Marking: Not protectively markedAppendicesAppendix 1How to create a Nominated ContactIf a nominated contact(s) for your school is not already registered on the LGfL Support Site, please usethe Nominated Contact form available via www.support.lgfl.net to notify relevant authorised contacts,including 3 rd party support organisations, so that USO management accounts can be created, therebyallowing the necessary and essential access to the secure areas of the support site.Your school must have at least one, and ideally more, Nominated Contacts, duly authorised by theHeadteacher/Principal who is the legal ‘data owner’ under the Data Protection Act. Only ‘NominatedContacts’ can access the online information which is essential to the LGfL2.0i transition process andonly the Headteacher can authorise the appointment of a Nominated Contact.You can find out who your schools nominated contact is by going to www.support.lgfl.net , click on thered ‘USO’ box to “find out how to obtain an LGfL USO username and password”. Using the drop downmenus choose your LA and establishment. This will list the LA contacts and your school’s nominatedcontacts, if you are not in the list, and should be, then there is a small link near the bottom of the pagewhich reads “this form” this will give you the nominated contact form or head teacher USO accountcreation request form.If your headteacher has not been registered on the site then the “this form” will bring up a headteacherUSO account creation request form. It is not possible to obtain the nominated contact form until theheadteacher has been registered. There has to be a headteacher registered before a nominatedcontact can be created as the headteacher, as the legal ‘data owner’, has to authorise the nominatedcontact.Appendix 2[Removed as no longer required]Appendix 3 How to access the LGfL2.0 deployment area on the support site and update key informationAccess the support site via www.support.lgfl.net you must be a Nominated Contact to access this site. Onceyou have successfully logged in using your LGfL USO credentials (same as your LGfL email login), click on MyAccount then LGfL2.0 deployment. From the drop down menus choose the local authority (or othergrouping) then wait for the list to update, and then choose your establishment. You will then be presentedwith a display similar to that shown below.Note the various Tabs ‘Overview’, ‘Contacts’, ….’Documents’ etc which can be clicked to access these areas.www.support.lgfl.net Page 7 Revised 23 rd April 2012
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LGfL 2.0 Transition Technical Guide for Schools

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