ICT and e-Business Impact in the Furniture Industry - empirica

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ICT and e-business impact in the furniture industryTable of ContentsExecutive Summary ...................................................................................................51 Introduction...................................................................................................91.1 About this report..................................................................................................................91.2 The Sectoral e-Business Watch.........................................................................................101.3 ICT and e-business – key terms and concepts...................................................................131.4 Study methodology............................................................................................................182 Context and Background.............................................................................202.1 Sector definition – scope of the study.................................................................................202.2 Industry background..........................................................................................................212.3 Trends and challenges......................................................................................................303 Deployment of ICT and e-business applications.........................................383.1 Basic access to ICT networks and skills.............................................................................393.2 Integrating new product design with manufacturing, marketing and sales...........................423.2.1 Introduction to product design issues...............................................................................................423.2.2 ICT-enabled integration of design and production ............................................................................433.2.3 Eco-design and sustainability in the furniture industry.......................................................................483.3 Supply Chain Management................................................................................................533.3.1 The potential benefits of SCM systems............................................................................................543.3.2 SCM in the furniture industry...........................................................................................................553.4 e-Business for sales and distribution..................................................................................623.4.1 Introduction to sales and distribution issues.....................................................................................623.4.2 e-Business applications in marketing & sales...................................................................................633.4.3 e-Commerce in the furniture industry...............................................................................................663.5 ICT as an enabler of innovation.........................................................................................723.6 Summary of ICT and e-business adoption.........................................................................764 Drivers and impacts of ICT adoption...........................................................784.1 Conceptual framework: the structure – conduct – performance paradigm...........................784.2 ICT and innovation............................................................................................................814.2.1 Links between skills, e-collaboration and ICT-enabled innovation.....................................................814.2.2 Links between ICT innovation, firm performance and organisational change.....................................854.2.3 Overview of results on ICT and innovation.......................................................................................884.3 ICT and market structure...................................................................................................894.3.1 Market structure and ICT diffusion...................................................................................................894.3.2 ICT impact on market structure........................................................................................................904.3.3 Overview of results on ICT and market structure..............................................................................933
ICT and e-business impact in the furniture industry4.4 ICT and the sector value chain..........................................................................................934.5 Summary of impact analysis..............................................................................................955 Case studies................................................................................................965.1 e-Sales and e-Communication at Danona, Spain...............................................................985.2 IWOfurn, Integrated World of Furniture, Germany............................................................ 1035.3 Automation of logistics at Micuna, Spain.......................................................................... 1095.4 Benefits of ERP application at PROFIm, Poland.............................................................. 1145.5 e-Communication and e-sales at Quatuor, Belgium ......................................................... 1195.6 RobinWood.at: web platform and B2B Channel, Austria................................................... 1265.7 Intranet for internal document management at Scavolini, Italy.......................................... 1315.8 Webmobili, the Furniture Search Engine, Italy.................................................................. 1365.9 e-Business and B2B-integration to sourced warehouse at Stokke, Norway...................... 1415.10 e-Communication with suppliers and distributors at Home Base, Denmark....................... 1476 Conclusions: key findings and policy implications...................................1536.1 Key findings..................................................................................................................... 1536.2 Possible further developments......................................................................................... 1566.3 Policy implications........................................................................................................... 157References.............................................................................................................161Annex I: Glossary of Technical Terms...................................................................164Annex II: The e-Business Survey 2007 – Methodology Report.............................1684
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