MAJOR INCIDENT PLAN - NHS Cumbria

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INCIDENT LOG33.3 It is especially important that a record is kept of all key Policy decisions, including thedate and time they are made, who made them and the reasons for so doing. A file holding allsuch Policy decisions in chronological order should be retained by the Chief Executive. PartB of this Plan contains templates for Incident Policy Log. All other information, includingactions and reports relating to the running of the incident should be recorded on the relevantIncident Log Sheets, also contained in Part B.33.4 The log sheets provide a single comprehensive record of NHS Cumbria actions andinvolvement in the Incident, detailing actions taken and information both sent and received. Itis not necessary that incoming information be transcribed in full onto the Log record. It issufficient that reference is made to such document on the Log using the next consecutiveunique serial number.INCIDENT RECORDING33.5 All Action Card holders must keep a record of all instructions received, actions takenand other incidents which will enable the Trust to assess the success of the emergencyresponse and provide evidence to any enquiry which may follow. The records should remainintact; no part should be destroyed, removed or erased because, no matter how trivial notesmay appear, the total content may form an important contribution in assessment of thecontinuity of response. The records should be handed on if the holder is relieved during theincident and following stand-down to be returned to the Incident Manager for safe storage andarchive.34 COMMUNICATIONS AND THE MEDIAOVERVIEW34.1 Good public communication is vital to the successful handling of any major incident.The key communications objective must be to deliver accurate, clear and timely informationand advice to the public so they feel confident, safe and well informed.The Civil Contingencies Act gives two distinct responsibilities to Category 1 responders:• In planning, warning and informing the public of the likely risks and threats that NHSorganisations are preparing to address and examples of the types or responses planned• In responding, communications arrangements should be appropriate to the message and thekind of audiencePROCEDURE DURING A MAJOR INCIDENT34.2 The procedures for communications in a major incident include:• In a multi-agency incident, public information is co-ordinated by a Media Briefing Centre(MBC), convened by the Strategic Coordination Group at the Emergency Control Centre.NHS Cumbria Communication lead is the main channel of communication from the IncidentControl Team into the MBC.NHS CUMBRIAMAJOR INCIDENT PLAN – FRAMEWORK FOR RESPONDING TO A MAJOR INCIDENTPAGE 42 OF 46Version 3 (Dec 2008)
• Depending on the nature of the incident, NHS Cumbria Communications Lead will provide acommunication hub, co-ordinating communication to the public on behalf of all healthagencies within Cumbria• Advice should be sought from the Communications team prior to any proactive work with themedia. If a Communications team member is not available, and work needs to be carried outimmediately, the Chief Executive should be made aware of the situation and/or the directorresponsible for the relevant area of work.• As in non-incident situations, all media contact (proactive and reactive) should be logged assoon as possible.NEWS RELEASES AND STATEMENTS34.3 As appropriate to the incident, managers are encouraged to be proactive in identifyingstories that would be of interest to the media and in drafting news releases. Please use thestandard news release style.• Arial 12• Single spaced• Give a point of contact for more information (This person should be able to answer queriesfrom the media)34.4 All e-mail draft news releases must be forwarded to a member of the CommunicationsTeam, who will circulate, by email to all the local media and within the NHS in Cumbria.Sometimes it is appropriate to respond to enquiries by journalists by giving them a writtenstatement rather than a verbal response. Statements should be emailed to the journalist whomakes the enquiry on an individual basis only. Please contact the Communications Teamwith all media enquiries.All news releases will be on the www.cumbriapct.nhs.uk website, and hard copies arestored by the Communications team.NHS CUMBRIAMAJOR INCIDENT PLAN – FRAMEWORK FOR RESPONDING TO A MAJOR INCIDENTPAGE 43 OF 46Version 3 (Dec 2008)
Page 1 and 2: MAJOR INCIDENT PLANFramework for re
Page 3 and 4: Document ControlPolicy Number:Autho
Page 5 and 6: It will be the responsibility of th
Page 7 and 8: TABLE OF CONTENTSChapter Para Descr
Page 9 and 10: SECTION 7 GENERAL GUIDANCE ON INCID
Page 11 and 12: SECTION 11. INTRODUCTION1.1 The Maj
Page 13 and 14: SECTION 2 FRAMEWORK, GUIDANCE AND D
Page 15 and 16: Cumbria to discharge their civil pr
Page 17 and 18: 5. NHS EMERGENCY PLANNING GUIDANCE
Page 19 and 20: 5.9 Although not formally described
Page 21 and 22: • Run a programme of training and
Page 23 and 24: 8 THE ROLES AND RESPONSIBILITIES OF
Page 25 and 26: 8.8 The Primary Care Trusts have ag
Page 27 and 28: 11 CRITERIA FOR ACTIVATION OF THE P
Page 29 and 30: 13 ALERT AND RESPONSE FLOWCHART FOR
Page 31 and 32: 15 LEVELS OF MAJOR INCIDENTINCIDENT
Page 33 and 34: 16 INCIDENT AFFECTING THE WIDER NHS
Page 35 and 36: NHS NORTH WEST (STRATEGIC HEALTH AU
Page 37 and 38: 21 DEBRIEF21.1 An NHS debrief of th
Page 39 and 40: the NHS within the region and advis
Page 41 and 42: 29.4 The NHS Cumbria Incident Contr
Page 43: 31 HELPLINES31.1 The Incident Contr
Page 47 and 48: input from NHS Cumbria community nu
Page 49: Contact details:Name:Diane Weatherl

MAJOR INCIDENT PLAN - NHS Cumbria

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