SystemDialogue with StakeholdersIn Arçelik A.fi. we adopt a transparent, accountable and participatory management understanding and by forming aconstructive and open communication platform, we evaluate the expectations and suggestions of our stakeholders asa valuable component to the development of our management decisions and practices. To realize this we constitutechannels to ensure the dialogue with our stakeholders. In determining the structure and practice frequency of thesechannels, we acknowledge the characteristics of our stakeholders and their position in our practices as our basis.16In order to learn the opinions and expactationsof local communities we make use of variousresearch and survey studies. While respondingto these expactations via our activities andproducts, we conduct studies such as socialenvironmental trainings, briefings and projects.We use web pages, TV, newspaper and radiobroadcast and annual and sustainability reportsto inform about our practices.We realize the informationand opinion demands bythe public institutionsregarding our activitiesand sector, while wesupport their social andsectoral developmentprojects and initiatives.We form with unions a positivedialog based on mutual good will.Collective bargaining agreementprocesses are the periods whenour relation is the densest. Weengage trade unions in ourdecision-making processes andhave their approval beforedeciding about topics related tothe employees.PublicInstitutionsTradeUnionsThe basis of our dialog with the NGOs is formed by activeparticipation as members, studies and projects run incooperation, and the general communication tools like face toface meeting and annual and sustainability reports. Along withprofessional associations like TÜRKBESD, CECED, TOBB, weconduct many joint studies with NGOs on sectoral and socialdevelopment and participate in many of them's management.To respond to the expactations of our customers is ourpriority. In this regard, we conduct survey, meetings,face to face meetings and focus group studies and formchannels such as website and support line. We respondto questions regarding product properties, technicalsupport and complaints via these channels. In order toinform our customers regarding our activities, productsand services we use annual and sustainability reportingalong with marketing communication tools.LocalCommunitiesSectorInstitutionsand NGOsCustomersSuppliersEmployeesShareholdersAuthorizedDealers andServices andRetailersOnline portal, visits and audits form thebasis of the dialog with our suppliers.Besides, we expect from our suppliers toaccept our “Work Ethics Principles forSuppliers”. Other informative tools weemploy are annual and sustainability reports.FOUNDATIONS PARTICIPATIONEuropean Committee of Domestic Equipment Manufacturers (CECED) Membership to General Assembly with other membershipsForeign Economic Relations Board (DE‹K) Membership to General Assembly in various business councils and Highlevel representation with various membershipsElectronic Equipments Manufacturers' Association (ECID)Vice Presidency and Membership to General AssemblyFoundation for Heating, Cooling, and Air Conditioning Membership to Membership to Board of TrusteesBoard of Trustees Research and Education (ISKAV)Turkish Electro Technology (TET) Chairman of the BoardIstanbul Foundation for Culture and Arts (IKSV) Membership to Board of TrusteesIstanbul Mine and Metals Exporters Unions (‹MM‹B)Coordinator ChairmanshipIstanbul Chamber of Industry (‹SO) Memberships to Professional Committees, Chairman of the Board,Membership to Environment Technical CommitteeTurkish Quality Association (KALDER) High level representation with various membershipsPersonnel Management Association (PERYÖN) Membership to General AssemblyTurkish Climate Platform of the Corporate Leaders Group on Climate Change Term SpokespersonChambers of Industry and Commerce Membership to General Assembly and Professional CommitteesTurkish Confederation of Employer Unions (T‹SK) Provincial RepresentativeTurkish Electronic Industrialists Association (TES‹D) Secretary General, Membership to Environment Technical CommitteeTurkish Industry & Business Association (TÜS‹AD) High level representation in 12 different working group and Membership toGeneral AssemblyTurkish White Good Manufacturers' Association (TÜRKBESD) High level membershipTurkish Informatics Foundation (TBV)High level representationTurkish Foreign Trade Association (TURKTRADE) Chairman of the BoardTurkish Exporters Assembly (T‹M) Membership to General AssemblyThe Union of Chambers and Commodity Exchanges of Turkey (TOBB) Chairman of Household Appliances Board and high level representationin sector boardTurkish Investor Relations Association (TÜY‹D) Founding MemberNote: The list was prepared in alphabetical order.In order to encourage our employeesto actively participate in decisionmaking and practice processes weuse suggestion systems and employeesurveys. Moreover, every year weconduct employee satisfaction surveysand plan the necessary ameliorations.To develop the relations of ouremployees with the company andamong themselves, we make use ofintranet. The tools we employ in orderto inform our employees regarding ouractivities are website, corporate TVchannel, bulletins, internal publications,trainings and annual and sustainabilityreports.Board of Directors meetings arethe main dialog channels with ourshareholders and investors. All ourshareholders use their right toexpress opinions and obtaininformation within the limits ofregulations. Other tools we employare annual and sustainabilityreports, material disclosure,roadshow and investorpresentations.We continuously inform authorizeddealers and services and retailersregarding our activities, products,services and future projections sincethey have a direct impact and roleon our activities. We conduct studiesfor them to develop knowledge andtalent for pursuing activities in ahealthy manner. In this regard, weuse tools as annual meetings, faceto-facemeetings, websites,corporate TV channel, trainings andseminars.As Arçelik A.fi. we are member ofvarious organizations such asassociations, foundations, researchinstitutions, unions and sectorchambers. Through variousplatforms, we meet withstakeholders in order to seeksolutions for social, environmentaland industry development issues.Via these platforms, work meetingsare held, project groups areorganized and reports are prepared.Information is disclosed to the publicand to the related authorities throughNGOs as the representative of allstakeholders.
<strong>Sustainability</strong> <strong>Report</strong> <strong>2011</strong>Green Approach in Resource ManagementDeveloping efficient and sustainable business processesand continuous improvement of our performance in this fieldhave a pivotal place in our business strategy. For realizingthis, we always keep one major question in our mind: “Howwe can produce more by allocating even fewer resources?”The efficient use of resources means consuming less energy,water and raw material in every process. The increasing ofthe efficiency in resource consumption is important for manydimensions of our activities. By using fewer resources, wecan increase profitability, develop our corporate sustainabilityperformance, and produce less emissions, wastewater andwaste. Most significantly, by using fewer resources we cantake the most fundamental step in combating the climatechange, the most important problem of our day.Combatting Climate ChangeThe reason for the increase of greenhouse gas (GHG) inatmosphere which causes the climate change is emissionsarising from energy consumption. The increase in energyconsumption due to population growth causes our planetto become unable to level its sensitive balance with its ownnatural possibilities. The climate change is not only anenvironmental threat but also a social and economical one.At Arçelik A.fi. we take climate change as a significant riskto the future of the world and the sustainability of ourcompany, and as a responsible corporate citizen we pursuefirm-level studies in combating this problem. We focus ourcombating climate change strategy, which is the biggestcomponent of our environment management, into 3 mainpoints: to continuously increase resource efficiency in alloperational processes from supply to distribution; to provideour customers with green products that has the highestwater and energy saving values; to conduct awarenessraising informing studies regarding climate change and tosupport solution initiatives.Arçelik A.fi. has become a member of Climate Platform inMay 2 <strong>2011</strong>, which is founded as an independent and nonprofitinitiative by Regional Environment Center Turkey (REC)and TÜS‹AD (Turkish Industry and Business Association)collaboration, to support the studies that combat the climatechange and the transition to low carbon economy. Thisplatform’s Turkish Climate Platform of the Corporate LeadersGroup term spokesman is Arçelik A.fi.’s CEO LeventÇak›ro¤lu.As a result of the fact that Kyoto Protocol’s first commitmentperiod was to end in 2012, which is the most importantformal document that regulates the international climateregime, how the new climate regime was going to be formedwas discussed in World Climate Summit in Durban, SouthAfrica. Levent Çak›ro¤lu, the CEO of Arçelik A.fi., representedTurkey as the term spokesman of Turkish Climate Platformof the Corporate Leaders in United Nations 17 th Conferenceof the Parties on Climate Change, which was conductedwith the participation of government representatives,international organizations and NGOs from 190 countries.Speaking in the panel named “Towards Rio +20, BusinessLeaders Build the Change,” Levent Çak›ro¤lu shared hisopinions regarding the role and leadership of private sectorin green development. He also participated in GlobalBusiness World Day which was conducted within the scopeof the summit by World Sustainable Business Council. Hespoke in the panel themed “Why the Business World ShouldBe the Driving Force for Environment?” and named “Carryingon with Action: Development for the Business World andEveryone”.Arçelik A.fi., which in line with its “Respects the Globe,Respected Globally” vision supports the national andinternational projects carried out by business world that aimreducing climate change impacts, has signed in 28 October<strong>2011</strong> the 2˚C Challenge Communique.Arçelik A.fi. takes climate change as a significant risk withenvironmental, social and economic dimensions thatendangers the sustainability of the world and continues tosupport local and international projects in this regard. Thus,Arçelik A.fi. signed 2˚C Challenge Communique which wasprepared by Corporate Leaders Network (CLN), which wassigned by over 200 company directors of different sectorsfrom 29 countries.scArçelik A.fi. combats climate change at all levels of thecompany. A team comprised of 12 Arçelik A.fi. employeesclimbed Africa’s highest mountain Kilimanjaro to drawattention to global warming. The climb to the mountain,which has lost 85% of its icecaps since 1912, was conductedin 17-25 September and the team was comprised of ArçelikA.fi. employees from Turkey, Russia, Germany, Romaniaand France.17