Arçelik A.Ş. Sustainability Report 2011

Sustainability Journey• We adopted Capital Markets Board of Turkey CGP (Corporate Governance Principles) as abenchmark to evaluate our performance.• We started to publish CGP Compliance Report both in Annual Reports and our website.• Packaging waste compliance in Turkey before the regulations were published.• We signed the Code of Conduct issued by CECED. ( European Committee of DomesticEquipment Manufacturers)• We improved and expand university - industry cooperation studies.• We redefined HR policy and procedures according to UNGC; published Arçelik HR Policyand Code of Ethics and Business Conduct and shared it with all our employees.• Start of Lean 6 Sigma implementations.• Initiated “Work Life Evaluation and Improvement” survey practices in our internationalmanufacturing sites besides Turkey.• We published our first Sustainability Report.• Full RoHS compliance in Turkey before the regulations entered into force.• Arçelik Call Center was entitled as the Best Call Center in its category.• According to Nielsen Brand Survey, Arçelik became the first brand coming to mind and thebrand to which the consumer feels closest for the last decade.• We published “Arçelik Disclosure Policy”.• We received our first corporate governance rating as 8.21 out of 10.• We restructured our OHS organization.• We restructured our HR Department in order to increase efficiency in international operations.• We published 2008-2009 Arçelik Sustainability Report in GRI C level. Report according toGRI G3 Principles.• Our corporate governance rating has been raised to 8.55 out of 10.• After our plant in Russia has been certified to ISO 14001, our certified plant ratio reached to 100%.• We achieved to rank at the first place in the “Management” category of the "Turkey Program" of the“European Business Awards for the Environment” and we became one of the top three in the"European Program" of the same award programme. Thus, for the first time, a non-EU countrycompany has succeeded in being a finalist.• An agreement between our Company and Turkish Ministry of Energy, UNDP and TURKBESD forcooperation on “Market Transformation of Energy Efficient Appliances” campaign in Turkey.• Arçelik A.fi. Sustainability Report was published in compliance with Global Reporting Initiative principlesat B+ level.• Our corporate governance rating increased to 8.59 out of 10.• We celebrated the 20 th year of our Research and Development Department.• 7 different R&D centers of Arçelik A.fi. located in different locations was granted by Turkish RepublicMinistry of Industry and Commerce as “R&D Center Certificate”.• Arçelik A.fi was ranked as the 95 th company in WIPO's list of “the top 500 patent filling applicant”companies.• We have signed 2 o C Challenge Communique as a member and term spokesperson of The TurkishClimate Platform of the Corporate Leaders Group and represented Turkey in UN's 17 th Climate ChangeConference.• Arctic S.A. was granted by Japanese public institution JIPM the “Award for Excellence in Consistent TPMCommitment” becoming the first company in Romania to receive this award.• We earned the Verification Certificate given by the British Standards Institution (BSI), an internationalindependent accredited organization, by calculating the company's greenhouse gas emissions inaccordance with the requirements of the ISO 14064-1, which aims at measuring, quantifying and reducinggreenhouse gas emissions.6