INVITATION TO BID - City of Champaign

2. Remedial work on non-emergency service calls shall commence within twenty-four (24)hours after notification or as the City directs. Unless otherwise directed by the City, allnon-emergency service shall be performed during regular working hours. For thepurpose of the specification, an emergency condition exists when covered systems andequipment cause or contribute to interference with the City’s operations, risk toproperty, or risk to the health and/or safety of City employees.C. Service Technician Residency Requirement. To ensure the City has adequate coverage,during the term of this contract, the Contractor must employ one (1) qualified servicetechnician who resides and maintains a residence within twenty (20) miles of the City ofChampaign City limits.6. DelaysIf the Contractor is delayed in the prosecution of the preventive maintenance service schedule,in response to a service call, by any act or neglect of the City, or by strikes, fire, unavoidablecasualties, or any cause beyond the Contractor’s control, then the time of service will beextended for a reasonable time. Weather conditions or the time a service call is made by theCity is not a condition that will be considered for an extension of time. Such reasonable timewill be decided by the City.A. Preventive Maintenance. Within five (5) days from the beginning of any delay to thepreventive maintenance service schedule, the Contractor shall notify the City in writing ofthe cause of the delay and, therein, specify the number of days of extension required.B. Service Calls. Within two (2) hours from the beginning of any such delay to a service call,the Contractor shall notify the City or its designated representative by phone of the cause ofdelay and the period of extension requested.C. Miscellaneous Work. Unless a request for preventive maintenance or service call has beenapproved by the City, the Contractor shall perform the work requested as set forth inSection 5, Preventive Maintenance Service Schedule and Service Calls of this agreement.If such requests are not made as herein provided, it shall be deemed as waived and theContractor shall be construed to be in breach of this agreement. Unless due to anextraordinary and exceptional nature, weather conditions shall not be a justifiable cause fordelay.7. Service Call ReportsAt the conclusion of each service call, the Contractor shall provide a written report for the City’sapproval detailing the work performed in the form of a service report. Included in the reportshall be the following:Hours and date of service performanceThe service technician(s) who performed the workThe component the work was performed onDescription of work performedAn itemized description of parts and materials usedNo less than quarterly, the Contractor shall meet with the City’s representative on the City’spremises to detail performance on the work performed and to report on compliance or noncompliancewith the preventive maintenance schedule. If, in the opinion of the City, theJ:\PURCHASING\Contract Documents for various projects\Building Services\HVAC-2012\Technical Specs.doc4