2.7.1 Procurement arrangements are generally mode specific, with a complex range of procurementmethods used for the various networks.2.7.2 Rail franchises are procured directly by the DfT. This franchising process is carefully managed tomaximise investment in the railway and to provide value for money. The franchises in <strong>Worcestershire</strong>as follows:Chiltern Railways Deutsche Bahn 1st April 2002 31st March 2022Cross Country Arriva 11thNovember 2007 31stMarch 2016First Great Western First Group 1stApril 2006 31stMarch 2016London Midland Govia 11thNovember 2007 19thSeptember 20152.7.3 <strong>Policy</strong> relating to the provision of rail franchises is likely to change under the Coalition Government,however, it can be seen from the table above that 2015/2016 presents an important opportunity togenerate improvements to the rail network in <strong>Worcestershire</strong>.2.7.4 Bus services operated under tender to <strong>Worcestershire</strong> <strong>County</strong> Council are now procured using theinnovative e-tendering process, which requires all prospective operators to join a pre-qualifyingframework, prior to being able to bid for tendered services. The operators then engage in a biddingprocess, with the winning bid chosen according to its compliance with pre-specified tender criteria(which can include facets such as quality and cost).2.7.5 Taxis and community transport services are procured directly by users in <strong>Worcestershire</strong>. At the timeof writing, some taxi firms bid for education and social service contracts through the <strong>Worcestershire</strong>e-tendering process. Community transport operators do not currently bid for contracts through thee-tendering process.
2.8.1 Driver standards for passenger transport services are currently monitored and managed by thepassenger transport operators. In the case of buses, tendered services may specify requirements fordriver training and courtesy, however, the quality of driver resource in the county remains variable.2.9.1 The marketing of passenger transport and provision of information is currently undertaken by theoperators and <strong>Worcestershire</strong> <strong>County</strong> Council through their respective websites, the local media,and published material. The <strong>Worcestershire</strong> <strong>County</strong> Council provides the central portal formultimodal passenger transport information in the <strong>County</strong> at www.worcestershire.gov.uk/transport.This website provides a series of passenger transport maps, timetables and a journey planner,together with links to national resources, providing a one-stop-shop for passenger transportinformation in <strong>Worcestershire</strong>. In addition, passenger transport information is disseminated to all<strong>Worcestershire</strong> Hub locations and local libraries, where computers are available for the generalpublic to access the <strong>Worcestershire</strong> <strong>County</strong> Council website.2.9.2 In addition, there is, at present, limited provision of scheduled bus information provided at bus stops.<strong>Transport</strong> operators and Local <strong>Transport</strong> Authorities strive to deliver passenger transport informationfor all modes at the <strong>County</strong>'s rail, bus and coach stations; however, it is acknowledged that there aregaps in provision. A programme to refit the majority of bus stops in Worcester City to provideenhanced passenger transport information has been recently delivered, which has significantlyimproved the quality of information available at bus stops in the city. More heavily used bus stopflags have their Traveline unique identifier codes which enable travellers to text or ring the nationalTraveline service for real time information. However, despite this, passenger transport information atbus stops generally remains at a poor standard countywide. Information on taxis is available onwebsites and in the phone book, however, specific information and signage in town and city centresidentifying the location of taxi ranks is poor, lacking coordination.2.10.1 <strong>Worcestershire</strong>'s passenger transport networks perform a vital role in the enhancement ofaccessibility to key services and facilities essential for quality of life. Significant work has taken placeto understand existing accessibility levels and to improve future accessibility to key services andfacilities for existing and planned residential areas. The <strong>Worcestershire</strong> LTP3 <strong>Transport</strong> Accessibility<strong>Policy</strong> details the progress that has been made to date, together with the way in which accessibilitymapping in <strong>Worcestershire</strong> will be developed during the LTP3 plan period. Accessibility planning willcontinue to provide a powerful tool to measure the effectiveness of the passenger transportnetworks in <strong>Worcestershire</strong> as a means of enhancing social cohesion and economic vitality in the<strong>County</strong>, enabling robust technical justification for enhancement (essential when bidding for fundingfor passenger transport infrastructure and services).