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full pdf of issue - Middle East Journal of Family Medicine

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ORIGINAL CONTRIBUTION AND CLINICAL INVESTIGATIONQuality <strong>of</strong> type-2 diabetics’ consultations in Ismailia City,EgyptHassan A.E. Abdelwahid (1)Khalil A. Khalil (2)(1) Assistant Pr<strong>of</strong>essor in <strong>Family</strong> <strong>Medicine</strong> Department(2) Pr<strong>of</strong>essor in Internal <strong>Medicine</strong> Department, Faculty <strong>of</strong> <strong>Medicine</strong>,Suez Canal University, Ismailia, EgyptCorrespondence:Dr. Hassan A. Abdelwahid ,MD<strong>Family</strong> <strong>Medicine</strong>, Department <strong>of</strong> <strong>Family</strong> <strong>Medicine</strong>, Faculty <strong>of</strong> <strong>Medicine</strong>,Suez Canal University, Ismailia, EgyptTel. 002 0114 2231059Email: hassan22220000@yahoo.comAbstractBackground: Within generalpractice, work on quality andthe development <strong>of</strong> performanceindicators are importantfor practice organization andcare <strong>of</strong> continuing health problems.However, the core activity<strong>of</strong> general practice remains theconsultation.Aim: The aim <strong>of</strong> the presentwork was to study the quality <strong>of</strong>consultation using ‘consultationlength’ and how well patients‘know the doctor’ as processmeasures and ‘patient enablement’as an outcome measure.Methods: A cross sectionaldesign was used. The study wasconducted in Ismailia City, Egypt,from February 2009 to October2010. The study included 310type-2 diabetics attending thefamily medicine clinic in IsmailiaUniversity hospital. A pre-consultationquestionnaire was completedby all patients, to collectsocio-demographic data. Also,patients were asked how wellthey knew the doctor they weregoing to see. After the consultation,the patient completed thepatient enablement questionnaire.Doctors completed informationon the time the consultationstarted and finished (time inand time out), whether the consultationwas booked, open, andwhether a student was present.Results: The mean enablementscore was 3.6±1.6 (range from 1to 7) while the mean duration <strong>of</strong>consultation was 10±4.2 minutes(range from 5 to 20). Patient’sage over 60 was associated withhigh enablement and long consultations,and consultations forwomen lasted longer than thosefor men. Booked consultationswere significantly longer thanroutine consultations. Knowingthe doctor well resulted in considerablyincreased duration <strong>of</strong>the consultation. Interruptionsincreased, non-significantly,consultations by an average <strong>of</strong>1.4 minutes, but significantly reducedenablement. The presence<strong>of</strong> trainees in the consultationroom did not affect the duration<strong>of</strong> the consultation but significantlyincreased the enablement.Conclusion: At consultationlevel, enablement correlates bestwith the duration <strong>of</strong> consultationsand how well the patientknows the doctor so we shouldimprove our doctor-patient relationshipand give more attentionto the consultation length. Interruptionsduring the consultationshould be avoided.Keywords: consultation, duration,enablement, diabetes,Ismailia.MIDDLE MIDDLE EAST EAST JOURNAL JOURNAL OF OF FAMILY MEDICINE VOLUME • VOLUME 10 ISSUE 7, ISSUE 7 10 19

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