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2. Who makes the decision on the grievance. This varies amongcompanies. In companies with trade unions, the decision couldcome from a body composed of management and laborrepresentatives. For others, it could be the employee’s supervisoror a higher officer.3. How to appeal the decision. Again, this varies among companies.In companies with trade unions, the appeal could be directed toanother labor-management body. For companies where there areno unions, it could be a specific officer in top management.A satisfactory resolution of a grievance should result in a remedy, such asthe rescinding of a disciplinary action.OVERVIEW OF AVAILABLE REDRESS INTRODUCTION MECHANISMS 35