WAMS Admin Guide - OSI Security Devices

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22 - ADMINISTRATOR GUIDEDialup TabThe dialup tab is used only if you will create a virtual IP network using your standard telephonenetwork. All setup information for Dialup Networking is presented in Appendix A: Using WAMS withDialup Communication.Troubleshooting your Portal Gateway ConnectionThe most common problem encountered when establishing communications between the portalgateway and the host is failure to enter correct information in the Web Interface. Check all entries toensure you have entered them correctly. If you continue to have trouble, review the followingsections: Firewall and Virus Protection Issues, Internet Information System (IIS) Issues, and CheckProxy Settings.Firewall and Virus Protection IssuesWindows XP Service Pack 2 and other virus protection software most likely have a built-in firewall. Ifa firewall is enabled, you will have to ensure that the firewall does not block communication betweenthe portal gateway and the Host. The easiest way to do this is to disable the firewall. However, if youdon’t wish to disable the firewall, designate the following applications and ports as exceptions in yoursoftware exceptions file:• WAMS Configurator• OSI Locator• WAMS Statistics• WAMS Transactions• Port 1433, 1434, 1151, and 1221 for SQL Server• Port 443 must be open to use SSL Connection• Port 80 must be openIf you are unsure how to disable to designate exceptions to your firewall application, see yourNetwork Administrator.Internet Information Systems (IIS) IssuesCheck IIS status to ensure it is running on the Host.To check IIS status:1. In Windows Explorer, right click on My Computer and select Manage.2. Go to Services and Applications>Services.3. In the Services list, scroll through the available services and select IIS Admin.4. Ensure that Services is running. (Hint: If the message says “Start Services”, it is notrunning. Click Start Services and follow the prompts to start IIS.5. Click OK6. Return to Services and Applications. In the list to the right, double-click on InternetInformation Services, then double-click the Web Sites folder. Ensure that the State ofthe Default Web Site is “Running.”Check Proxy SettingsIf the Host computer is set up to automatically search for a proxy internet connection, you mustensure the proxy settings are bypassed for local intranet sites.To Check Proxy Settings:1. In Internet Explorer, select Tools>Internet Options.2. Select the Connections tab.3. Click LAN Settings at the bottom of the property sheet.4. In the Proxy Server box, if “Use a Proxy Server for your LAN” is selected, also select“Bypass proxy server for local addresses.”5. Click OK in each screen to save the selections.WIRELESS ACCESS MANAGEMENT SYSTEM
ADMINISTRATOR GUIDE - 23Dual Wireless ConnectionIf you are running a direct-connect configuration to your Portal Gateway, you may have difficultyaccessing your wireless internet connection. For example, you are using a laptop to setup your portalgateways at the installation site. You can configure the laptop for dual network use by adding thePortal Gateway subnet mask as a network destination in the Active Routes.To Review the Current Active Route Settings:1. From the Windows Start Menu, open a command window.2. At the Command Prompt, type: Route Print. The current Active Route list is displayed.To Add an Active Route to the Portal Gateway:1. At the Command Prompt, type “Route –p ADD” (without quotes) followed by the primarysubnet mask and the facility mask, then the IP address of the Portal Gateway. For example, ifyour primary address is 192.168.101, and your portal gateway address is 192.168.1.200, theentire string would look like this:Route –p Add 192.168.1.0 Mask 255.255.255.0 192.168.1.2002. Press Enter. The Portal Gateway’s subnet mask will be added to the list and you will haveaccess to bother connections at the same time.Completing Portal Gateway SetupYou must repeat these steps for each portal gateway in your facility. Once this is done, you are readyto launch WAMS Configurator, create a new facility and connect and configure your portal gatewaysand readers.NOTE: If you are planning to install portal gateways at remote locations on your network rather thanvia a crossover cable directly to the Host, you are ready to move them into their approximatelocations to verify signal from readers. See the OSI Installation Guide for detailed instructions onpositioning portal gateways.WIRELESS ACCESS MANAGEMENT SYSTEM
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