Betingelser for Danske Netbank Erhverv Master - Danske Bank

Danske Bank A/S. CVR No. 61 12 62 28 - KøbenhavnThis is a translation of an original document in the Danish language. In case of discrepancies, the Danish version prevails.cuted on the specified date (see 1.2 Cut-off times,booking date and value date).If you have ordered an international payment, youmay get a message, along with our confirmationthat we have received your order, stating that wewill send you a text message with a code to themobile phone number you have registered in yourDanske eBanking solution. The text message willstate the amount you are transferring and a codewhich you must enter in your Danske eBankingsolution. If the code is not entered, the bank maychoose not to complete the order.We are not obliged to execute orders for whichcover is insufficient or which cannot be executedbecause of incomplete information. We are alsonot obliged to execute orders if you or your mandatoris subject to bankruptcy, reconstruction orother insolvency proceedings; or opens negotiationsfor rescheduling of debt, debt relief or acomposition with creditors, including a requestfor a voluntary composition with Danske Bank orany other creditor. Similarly, we are not obligedto execute orders if you or your mandator dies.1.2 Cut-off times, booking date and value dateA number of cut-off times apply to the receiptof orders. See the Useful Information menuitem in Danske eBanking for cut-off times forthe various services.1.3 Securities tradingSecurities trades with us are subject to ourTerms and conditions for trading in financialinstruments.Orders for the purchase or sale of securitiesthrough Danske eBanking can be executed asan immediate trade, an average-price trade ora market order with or without a limit.Immediate trades and average-price trades aremade with Danske Bank as seller or buyer.Market orders with or without a limit traded ona commission basis are executed by us in ourown name but for the customer’s account. Wemay, however, act as a party to a trade. Underthe Commissions Act, we are then contractingfor our own account.You can enter orders into Danske eBankingfrom 6.00am to 12.00 midnight. We consideran immediate trade to have been concludedwhen you have accepted the price and sent theorder to us via Danske eBanking.You can execute immediate trades in selectedshares and bonds though Danske eBankingfrom Monday to Friday during the followingperiods (CET):Denmark 9.00am – 10.00pmUSA 3.30pm – 10.00pmSweden 9.30am – 5.30pmNorway 10.00am – 4.00pmFinland 9.30am – 4.30pmSwitzerland 9.00am – 5.00pmThe Netherlands 9.00am – 4.30pmOther Europeanexchanges 9.00am – 5.30pmTrades executed on a commission basis with orwithout a limit are, if possible, executed between9.00am and 10.00pm (CET), depending on theopening hours of the relevant exchange.Page 2 of 10Danske Bank, Holmens Kanal 2-12, DK-1092 København KTel. +45 33 44 00 00, fax +45 70 12 10 80

Danske Bank A/S. CVR No. 61 12 62 28 - KøbenhavnThis is a translation of an original document in the Danish language. In case of discrepancies, the Danish version prevails.A confirmation is sent to you after execution.1.3.1 Execution onlyDanske eBanking does not offer advisory services,only execution of orders. Trades in shares,bonds and unit trust certificates/UCITS fundsthrough Danske eBanking are execution onlytrades.This means that we do not assess whether specificsecurities are appropriate for your portfolio,that is, whether you have knowledge of and experiencewith the types of security in question.Consequently, you are not protected by thegeneral rules of the Danish executive order onthe protection of investors trading in financialinstruments.1.3.7 Information in Danske eBankingDanske eBanking contains a number of researchreports, calculations, assessments and estimatesprepared by us. We strive to ensure thatthis information is correct and reliable. We donot, however, assume any liability for the accuracyand completeness of the information.Moreover, Danske eBanking contains informationobtained from Danske Bank’s businesspartners. We have selected our business partnerscarefully, but assume no liability for theinformation passed on.Similarly, we do not assume any liability forlosses incurred as a result of actions taken onthe basis of information provided in DanskeeBanking. Such information has been preparedexclusively for your guidance and does notconstitute and should not be construed as aninvitation or offer to buy or sell securities orforeign exchange or to enter into contracts onfinancial instruments. The information, researchreports, calculations, assessments andestimates provided in Danske eBanking are nota substitute for your own judgement aboutwhether or not to enter into any such transactions.1.4 Amount limitsThere is a limit to the maximum value of paymentsand cash transfers you can make eachday. A limit also applies to the value of eachsecurities transaction. Information on the currentlimits applying to share and bond tradingis also available in Danske eBanking or fromyour local branch.1.5 Spending overviewDanske eBanking allows you to view your accounttransactions, including where you have used yourpayment cards, payments made throughBetalingsservice (direct debit) and transfersthrough eBanking or mobile banking. We processinformation about your payments and transfersto be able to execute them and to correct anyerrors.If you have access to “Spending overview”, youcan view all your expenses in different categories.We sort payments and transfers by general categories,such as grocery shopping and homeaccessories. You can also categorise your paymentsand transfers yourself.Page 3 of 10Danske Bank, Holmens Kanal 2-12, DK-1092 København KTel. +45 33 44 00 00, fax +45 70 12 10 80

Danske Bank A/S. CVR No. 61 12 62 28 - KøbenhavnThis is a translation of an original document in the Danish language. In case of discrepancies, the Danish version prevails.The spending overview is compiled from informationabout who receives payments and transferscharged to your payment accounts, includingpayments registered for Betalingsservice (directdebit). The overview also includes a list of whereyou have used your payment cards. Only you haveaccess to your spending overview.Not all types of payments, transfers and paymentaccounts are included in the overview.2 Duty to protect your security solutions2.1 Protection of your user ID, password, codecard and NemID token (NemID)The rules on NemID, including the rules forkeeping the user ID, password, code card andNemID token safe, are set out in the rules onNemID for online banking and the public digitalsignature. These rules are available at www.nemid.nu (in Danish).Generally, your user ID, password, code cardand NemID token may be used by you only. Donot disclose your password or codes to anyoneelse, including members of your household, donot write down the password and keep it withyour code card/token and do not write thepassword on the code card or token.For security reasons, you should choose apassword that you can remember and memoriseit. If you suspect that somebody knowsyour NemID, you must contact us or DanIDimmediately (see 15 Blocking and notificationin case of irregularities and unauthorised use).2.2 Use of text message code, mobile phoneand payment card number (back-up solution)Your back-up solution is personal and may beused only by you. Do not disclose your text messagecode to anyone else and do not leave themobile phone on which you receive codes andyour payment card number with others, includingmembers of your household.2.3 Account mandatesIf you require another person to be authorised tomake enquiries about and/or operate your accountsand/or custody accounts throughDanske eBanking, you must issue an accountmandate. Your mandatary can then operate youraccounts by logging onto Danske eBanking. Ifyou no longer want the mandate to be in force,you must revoke it in writing.3 Access to several Danske eBanking agreementsIf you are a user under several DanskeeBanking agreements, for example DanskeeBanking Association or Danske eBankingBusiness, you can log on and operate accountsunder all the agreements using your NemID orthe back-up solution.Each time you log onto Danske eBanking,choose the agreement that you want to access.You can also choose a default agreement fordirect access each time you log on. You canswitch to another agreement without having tolog on again.When you use your NemID or the back-up solutionto operate accounts under other eBankingagreements under which you are a user, youPage 4 of 10Danske Bank, Holmens Kanal 2-12, DK-1092 København KTel. +45 33 44 00 00, fax +45 70 12 10 80

Danske Bank A/S. CVR No. 61 12 62 28 - KøbenhavnThis is a translation of an original document in the Danish language. In case of discrepancies, the Danish version prevails.lently, you are liable according to the rules in 7on your liability in the event of unauthoriseduse of Danske eBanking.If we find your objection unjustified, we areentitled to charge interest from the date theamount was credited to your account to thedate it was withdrawn. We may also charge afee for producing copies of relevant advices(see the list of charges).7 Liability on unauthorised use7.1 Unauthorised use of NemIDYou are liable for losses up to DKK 1,100 ifyour NemID has been subject to unauthoriseduse.You are liable for losses up to DKK 8,000 if wecan prove that your NemID was used and youdid not block your agreement as soon as possibleafter you discovered that you had lostyour code card or that another person hadobtained your password or one or more of yourcodes. The same applies if you informed theunauthorised user of your password or one ormore of your codes but are not fully liable forthe loss under Danish law, or if, through grossnegligence, you made unauthorised use possible.You are liable for the full loss if your NemIDwas used and we can prove that you disclosedyour password or one or more of your codes tothe unauthorised user and that you realised, orought to have realised, that there was a risk ofunauthorised use.You are also liable for the full loss if you committedfraud or deliberately omitted to protectyour NemID (see 2.1) or block the agreement(see 15).You are not liable for losses arising after wehave been asked to block your agreement.Read more about liability in sections 62, 63and 64 of the Payment Services Act (excerptavailable at www.danskebank.dk/Aboutus/Terms and conditions).If your NemID is used for other Danske eBankingagreements under which you have access asuser, the rules on liability covering the agreementsin question apply (see 3).7.2 Unauthorised use of the back-up solutionYou are liable for losses up to DKK 1,100 ifyour back-up solution has been subject to unauthoriseduse.You are liable for losses up to DKK 8,000 if wecan prove that your back-up solution was usedand you did not block the agreement as soon aspossible after you discovered that anotherperson had fraudulently obtained your textmessage code or payment card number. Thesame applies if you informed the unauthoriseduser of your payment card number but are notliable for the full loss under Danish law, or if,through gross negligence, you made unauthoriseduse possible.You are liable for the full loss if your back-upsolution was used and we can prove that youdisclosed your text message code or paymentcard number to the unauthorised user and thatPage 6 of 10Danske Bank, Holmens Kanal 2-12, DK-1092 København KTel. +45 33 44 00 00, fax +45 70 12 10 80

Danske Bank A/S. CVR No. 61 12 62 28 - KøbenhavnThis is a translation of an original document in the Danish language. In case of discrepancies, the Danish version prevails.you realised, or ought to have realised, thatthere was a risk of unauthorised use.You are also liable for the full loss if you committedfraud or deliberately omitted to protectyour back-up solution (see 2.2) or block theagreement (see 9.3 of the Conditions foragreement on electronic signature – consumers).You are not liable for losses arising after wehave been asked to block your agreement.Read more about liability in sections 62, 63and 64 of the Payment Services Act (excerptavailable at www.danskebank.dk/Aboutus/Terms and conditions).If your back-up solution is used for other DanskeeBanking agreements under which youhave access as user, the rules on liability coveringthe agreements in question apply (see 3).8 Exchange of informationThe services you receive through DanskeeBanking, including price information, are intendedexclusively for your own use, and youare not allowed to pass on this information toothers, with or without consideration, unlessyou have received written permission from usto do so.9 Changes to terms and conditions and systemfeaturesWe reserve the right to amend these termsand conditions and to adjust system featureswithout prior notice if the changes are to youradvantage. Changes to your disadvantage aresubject to two months' notice.We will notify you of changes either by letter orelectronically, for example through e-mail or amessage in Danske eBanking.When we change the terms and conditions, youmust inform us – before the changes take effect– if you do not want to be bound by the newterms and conditions. If we do not hear fromyou, you will be bound by the new conditions.If you inform us that you do not want to bebound by the new conditions, the agreementwill terminate when the new conditions takeeffect.We continually develop and adjust our electronicservices, and additional services may beoffered in the future. In some cases, new electronicservices will require a separate agreement.You will be informed accordingly.10 TerminationYou may terminate your Danske eBankingagreement at any time by giving us writtennotification.We may terminate the agreement at twomonths’ notice. If you fail to fulfil your obligationsunder the agreement, we will be entitledto terminate it without notice, however.Orders and agreements entered into prior totermination will be executed (see, however,1.1).Page 7 of 10Danske Bank, Holmens Kanal 2-12, DK-1092 København KTel. +45 33 44 00 00, fax +45 70 12 10 80

Danske Bank A/S. CVR No. 61 12 62 28 - KøbenhavnThis is a translation of an original document in the Danish language. In case of discrepancies, the Danish version prevails.11 Costs associated with access and useAn updated list of charges is available underthe Useful information menu item in DanskeeBanking. Transaction fees are charged to theaccounts used for the transactions.We may charge a fee for help to recover fundstransferred to an account by mistake becauseyou stated a wrong unique identifier.12 Use, storage and passing on of personaldata and information about purchases, etc.When you use Danske eBanking, we registeryour user ID, your and your payees’ accountnumbers and the amount and date of thetransaction.If you use the system for transfers, we forwardinformation on amount and transaction date aswell as any message from you to the payee.Data is transmitted through the payee’s bankand its data and settlement centre.The information is stored by the payee’s bankand Danske Bank. The information is used bythe banks for bookkeeping purposes, accountstatements and subsequent correction of anyerrors. The information is passed on to othersonly if required by Danish law or if it is neededfor legal actions arising out of the use of thesystem. The information is kept on file for theyear of registration and the following five years.13 Automatic registration for receipt ofdocuments (mail) in electronic mailboxThese conditions apply only if you do not havee-Boks.On entering into an agreement on DanskeeBanking, you automatically register for receiptof documents (mail) from us in your electronicmailbox.You receive electronic documents from us tothe same extent and with the same legal validityas printed documents.If you already have an agreement with us to theeffect that another person receives yourdocuments (mail) from us in his or her e-Boks,that agreement will be terminated, and you willbegin to receive documents from us in yourelectronic mailbox. Note that it may take up to12 days from termination of the agreementuntil the change takes effect.13.1 Documents received electronicallyYou receive all documents that we send electronicallyin your electronic mailbox. You thusno longer receive the printed documents. Weregularly add new documents to the range wesend electronically.13.2 Storage etc.We store documents sent electronically to theelectronic mailbox for at least the year duringwhich the documents were sent plus five years.The documents are deleted if you switch to anotherbank or terminate your Danske eBankingagreement.Page 8 of 10Danske Bank, Holmens Kanal 2-12, DK-1092 København KTel. +45 33 44 00 00, fax +45 70 12 10 80

Danske Bank A/S. CVR No. 61 12 62 28 - KøbenhavnThis is a translation of an original document in the Danish language. In case of discrepancies, the Danish version prevails.If you want to store the documents yourself,you can print them or save them on your computer.13.3 Responsibility and liability13.3.1 Your responsibilityYou are responsible for opening and checking thedocuments that we send electronically. Youshould carefully check documents sent electronically,and you have the same responsibilityas if you had received the printed versions of thedocuments by mail.If you do not have access to Danske eBankingfor a while, you must immediately inform uswhether you want to receive printed documentsby mail instead.19.3.2 Danske BankDanske Bank's liability is governed by the ruleson liability as specified in the Terms and conditionsfor Agreement on electronic signature –consumers. We reserve the right to senddocuments normally sent electronically inprinted versions by letter.13.4 DeregistrationYou may deregister for receiving documentselectronically at any time through DanskeeBanking or by contacting us. Note that it maytake up to 12 days before deregistration takeseffect.13.5 TerminationIf your Danske eBanking agreement is terminated– irrespective of the reason – you will nolonger receive documents in your electronicmailbox (see also 13.2 Storage etc.).13.6 Electronic payment informationIf, now or later, you choose to pay bills throughBetalingsservice (direct debit), your registrationfor receipt of documents (mail) from us inyour electronic mailbox also covers your paymentinformation. We will then send futurepayment summaries to your electronic mailboxonly.The Terms and conditions for Access agreementon receipt of electronic payment informationapply to this service.14 Technical requirementsTo use electronic services, you need Internetaccess, a web browser and Java. Read moreabout how to set up your computer on ourwebsite.15 Blocking and notification in case of irregularitiesand unauthorised useYou can block your Danske eBanking agreement24 hours a day by calling our blockingservice on tel. +45 70 20 70 20 to block youragreement on electronic signature – see 9.2. ofthe Conditions for agreement on electronicsignature – consumers. We subsequently sendyou written confirmation of the blocking, specifyingthe time when we received your request.You can also block access to your DanskeeBanking agreement by blocking your codecard/NemID token and your password or yourNemID and asking us to close access throughyour back-up solution.Page 9 of 10Danske Bank, Holmens Kanal 2-12, DK-1092 København KTel. +45 33 44 00 00, fax +45 70 12 10 80

Danske Bank A/S. CVR No. 61 12 62 28 - KøbenhavnThis is a translation of an original document in the Danish language. In case of discrepancies, the Danish version prevails.You must inform us immediately if you discoveror suspect irregularities or unauthorised useof your eBanking agreement.We reserve the right to block your eBankingagreement without notice if we discover orsuspect irregularities or unauthorised use ofthe agreement.You must contact Customer Support to cancelthe blocking.16 New copies of these conditionsMonday–Thursday 8.00am – 11.00pmFriday 8.00am – 8.00pmSaturday 9.00am – 7.00pmSunday 9.00am – 11.00pmCalls to Customer Support are charged atnormal call charges.You can also contact Customer Supportthrough Danske eBanking or atwww.danskebank.dk.Should you need an additional copy of theseterms and conditions, you can either requestone from your branch or download it fromwww.danskebank.dk/terms-and-conditions.17 Customer Support – tel. +45 70 10 55 01Customer Support can answer questionsabout installation and use of Danske eBanking.The opening hours (CET) arePage 10 of 10Danske Bank, Holmens Kanal 2-12, DK-1092 København KTel. +45 33 44 00 00, fax +45 70 12 10 80