ANNUAL REPORT - Raiffeisen Informatik

III.4. GROUP SEGMENTSSUCCESS FOUNDED ON A WIDE RANGE OF SERVICESTECHNOLOGICY COMPETENCE –OUR COMPETITIVE EDGERaiffeisen Informatik has been offering professional ITservices in Austria and abroad for more than 40 years.The range of services offered includes data centreequipment and software upgrading services for highavailability IT operation as well as the outsourcing andthe complete support package for workplaces andsoftware and licensing management. As an experienceddata centre operator, the company always endeavoursto offer services with an optimal relationship betweenquality, security and costs. Raiffeisen Informatik makesinfrastructure available to customers that featuresstate-of-the-art technology and ensure the continuous,disruption-free operation with highest availability, datasecurity and best performance. Raiffeisen Informatik hasa long tradition in developing forward-looking strategiesand IT innovations.ConsultingDevelopmentAvailabilityOperationsIT SupportRaiffeisen Informatik Group SegmentsIT ServicesThe Raiffeisen Informatik Group concentrates on thefollowing core segments that target the special needs ofthe various branches:■ IT Services■ SoftwareThe segment IT Services covers infrastructure andservices from the setup and operation of data centreinfrastructure to outsourcing and field services.In the software segment, the company offers licensing,licence management, reselling, consulting and softwareadaptation when new software is introduced.SoftwareLicensingResellingLicense managementConsultingAdaptationsRelease supportIT SERVICESIn this segment, Raiffeisen Informatik offers a wide rangeof services and service packages that include the planningand design of IT infrastructure, operating IT processesand outsourcing. The IT infrastructure includes notonly networks, servers and applications, but also clients,mobile devices and individual services. RaiffeisenInformatik enables the optimal interaction of all componentsand ensures the smooth operation of the underlyingbusiness processes.Within the scope of outsourcing, flexible models areoffered in order to create the best possible form ofoutsourcing for each company, and at the same time,improve quality. Raiffeisen Informatik offers theseservices to all large corporations, banks and financialservice providers for whom IT has become vital to theirexistence. The use of modern technologies such asvirtualization and cloud computing makes it possible forcustomers to obtain scalable and especially economicIT services. Decades in providing secure data centreservices are the basis for high system availability, failsafeoperation and the best possible access protection.The high professional security management of RaiffeisenInformatik guarantees customers the highest level ofsecurity at all times. The range of products offered runsfrom information security to physical building security aswell as comprehensive identity and access management.As an experienced IT service provider, RaiffeisenInformatik provides customers with advisory and consultingservices. In this context, the qualified and certifiedstaff of the company analyse the areas of IT infrastructure,IT processes, IT costs, IT compliance and IT security.Afterwards, manufacturer-independent information isprovided on the ideal design of the IT landscape for eachcompany, which is, of course, defined to meet thespecific needs of every industry. Therefore, it is possibleto provide IT services as efficiently and securely aspossibly.To support the successful business processes of itscustomers, Raiffeisen Informatik offers professional andflexible document transmission of all types in paperform and electronically through its Output Center. Thisservice can be used for sending invoices, payment slips,account statements, insurance policies, direct mail andmuch more. This guarantees that every document arrivessecurely to the right recipient. The Output Center offersall-in-one services such as paper procurement, printing,stuffing envelopes, logistics and mailing.Furthermore, Raiffeisen Informatik also provides customersupport for the operation of IT workplaces and, if needed,including responsibility for functionality and costs. Theholistic concept for the operation and maintenance ofworkplaces makes operation easier for users and guaranteesa standardized IT environment and lean coststructures.SOFTWAREFor over 20 years, Raiffeisen Informatik has been licensingsoftware for the products of all renowned manufacturersas well as comprehensive software licensing. Our specialistssupport customers in assessing the status quo,identifying actual needs, the time-consuming search for theright software in an increasingly complex market, thecorrect licensing and the ongoing updating of the softwarein use. Raiffeisen Informatik helps dynamically optimize theuse of the software through software asset management.The Raiffeisen Informatik group acts as a manufacturerindependentprovider for all products and offers up-to-dateknow-how and attractive purchasing terms. Individuallyspecified licensing models make it possible to offer productsand services suited to the specific needs of customersat attractive terms. Raiffeisen Informatik has long-yearpartnerships with over 1,500 software manufacturers andenjoys special partner status that enables it to pass onattractive purchasing terms to customers.Financial Statements Certifications and Awards Risk Management CSR Group Management Report Group Profile Corporate Bodies / Shareholders Preface26 27