ANNUAL REPORT - Raiffeisen Informatik

V. SUSTAINABILITY AT RAIFFEISEN INFORMATIKTHE 3-PILLAR CSR CONCEPT OF RAIFFEISEN INFORMATIK„BE THE CHANGE YOU WANT TO SEE IN THE WORLD.“Mahatma GandhiValues and StandardsCode of ConductPrefaceSustainability means understanding that quality of life isnot based on the mere pursuit of individual economicobjectives. Rather, the aim should be to create a lastingbasis to secure quality of life. To achieve this, we haveto create values within a company that guaranteesustainable behaviour. What we need is a consistent,strategic orientation and a clear commitment to the responsibilitythis entails.Sustainability is not just a fad of the 21st century. For morethan 100 years, companies have been taking on socialresponsibility and their commitment has contributedenormously to the prosperity of society. The concept ofthis sustainable development became very concrete inthe 1990s with the definition of corporate social responsibility(CSR). CSR is the voluntary contribution of theeconomy to sustainable development and by far exceedsthe legal requirements. Companies commit themselvesto act responsible towards all stakeholders and theenvironment with the aim of securing the quality of life forfuture generations. This objective has gained significancein times of economic crisis and climate change. As part ofthe core strategy of a company, the CSR approach helpsto overcome social, economic and ecological challenges.The importance of CSR is reflected in the ISO 26000guidelines. In 2010, over 40 organizations in more than90 countries developed this standard which serves asmotivation to implement CSR. Furthermore, the GlobalReporting Index (GRI) forms the basis for the preparationof sustainability reports and enables the comparison ofthe sustainability achievements of companies.For the management of Raiffeisen Informatik, corporatesocial responsibility means acting responsibly as anenterprise vis-à-vis its employees, customers and allother stakeholders. This fair behaviour also applies to thelocal communities in which they work or have manufacturingfacilities, and also to the environment. Thefoundation is the principles and values of the Raiffeisenidea. In this sense, CSR is not an empty promise forthe Raiffeisen Informatik Group, but an essential elementof its corporate strategy.At Raiffeisen Informatik, sustainability is viewed in thecontext of social, economic and ecological responsibility.The Group does not pursue short-term profits, but ratheraims to create long-term added value that will help itremain competitive in the future. The CSR concept islived at Raiffeisen Informatik daily and consistentlythroughout its operations. New initiatives are used toexplore business opportunities and potentials and tominimise the risks to people and the environment as wellas to optimize sustainable operations. The decisionstaken are constantly being revised and their local,regional and global effects monitored and used as basisfor further improvement.CSRSocialResponsibilityResponsibilityfor theEnvironmentEconomicResponsibilityHuman ResourcesRecruitingProgrammes forNew EmployeesTraining andFurther EducationJob RotationE-LearningKnowledge ManagementCompetence Management SystemNutrition and HealthDonations and SupportEnvironmental ProtectionGreen ITSustainable Customer OrientationChange ManagementBusiness Continuity ManagementModern IT service management (ITSM)Process Management System (MaP)Research and DevelopmentFinancial Statements Certifications and Awards Risk Management CSR Group Management Report Group Profile Corporate Bodies / Shareholders60 61