ANNUAL REPORT - Raiffeisen Informatik

The audit report contains a confirmation by externalauditors of conformity with the standard of the followingaspects:■ The correct representation of the concept and setupof the service system and of the service-related internalcontrol system of Raiffeisen Informatik■ The adequateness of the concept for the control toensure attainment of the control targets with sufficientcertainty■ The effectiveness of the audited control systems ofRaiffeisen InformatikThis audit has repeatedly confirmed that the internalcontrol system of Raiffeisen Informatik functions withoutany problems and therefore guarantees smooth andhighly secure process flows for customers.VII.2. EMPLOYEE CERTIFICATIONSISO Certificatefor QualityManagementSAP PartnerHosting Certificate“Excellent”PMA ProjectManagement AustriaCertificateISO Certificatefor InformationSecuritySAP ApplicationManagementServices CertificateIPMA InternationalProject ManagementCertificateSAP NetweaverCertificateTÜV TrustedSite InfrastructureIIPInvestors in PeopleSAPCustomer Centreof ExpertiseAudited ISAE3402 Type 2 ControlEffectivenessTÜV – Trustet itSecurity AuditorEvery year, numerous Raiffeisen Informatik employeessuccessfully complete new certifications. Apart fromnumerous manufacturer certifications that verify ITexpertise, project managers, ITIL and ITSM managers,security experts, risk and quality managers as well as ITexperts are also regularly certified in their domains.Furthermore, many new SAP certifications were acquiredsuch as SAP Consultant (SRM, CRM, SAP CertifiedDevelopment) and SAP Certified Technology Professional(Security). Additionally, employees obtained manymanufacturer certificates from Microsoft, VM-Ware, Citrix,Cisco, Sun, Netweaver, Lotus Notes, etc.Raiffeisen Informatik’s work is based on professionalproject management. The company has numerousproject managers certified according to major internationalstandards, which guarantees the high quality ofproject work. The experienced project leaders ofRaiffeisen Informatik have been certified as projectmanagers and senior project managers by ProjektManagement Austria. In addition to the methods of theInternational Project Management Association (IPMA),the widely recognized project management method,PRINCE2, was added to the portfolio. The company alsoemploys PMI-certified project managers. The certificationexams completed are evidence of the professional andhigh quality of project handling by the employees ofRaiffeisen Informatik.To manage services and IT products professionally, manyemployees of Raiffeisen Informatik also completed ITILcertifications. The Austrian IT service provider has a verylarge number of ITIL service managers with extensiveknowledge certified by a public certification procedure.As basic knowledge of business administration is becomingincreasingly important for everyday work, RaiffeisenInformatik has made it mandatory for its managementlevelstaff to acquire the European Business CompetenceLicense EBC*L. To obtain the certificate, a written exammust be taken at an accredited European BusinessCompetence Exam Centre.86 87