ANNUAL REPORT - Raiffeisen Informatik

of security in gaming operations.To further improve this security, the company turned toRaiffeisen Informatik for its expertise. Consulting serviceswere offered for Identity Management (IdM) and RaiffeisenInformatik provided the experts from the in-house Identityand Access Management Competence Center (IAM CC).The Competence Centers team works only on projectbase for its customers. The employees have vastknowledge gained over eight years of experience in thediverse Identity & Access Management projects.This extensive know-how made it possible to achievethe project targets for Österreichische Lotterien inexpensivelyand fast. Together with the experts of ÖsterreichischeLotterien, a model was developed to replacethe existing Identity Management System and introducea forward-looking system with a focus on user management,user provisioning, access rights administration,and support for compliance and audit themes.A rough concept was the basis for defining the key requirementsof the IdM system for Österreichische Lotterien.An independent product and manufacturer evaluation wascarried out using these requirements as guidance.Based on the experience of the IdM specialists and theirproduct knowledge, Raiffeisen Informatik prepared aneeds-based product recommendation.By March 2012, the solution had already been put intooperation and had almost 3,000 users. Intensive trainingon-the-jobfor the employees of Österreichische Lotterienwas part of the implementation process and a largeportion of the system development work to date has beenaccomplished by the customer. The customer’s highdegree of satisfaction with the services of RaiffeisenInformatik means that it will contract Raiffeisen Informatikagain in 2013 to continue development on the IdMsystem.CENTRAL SERVICE CENTER FOR UNIQAUNIQA is a company that focuses on profitable growthand sustainable added value. For some time, theinsurance company has been pursuing a new growthstrategy under the concept of UNIQA 2.0, which aimsto raise the number of customers significantly.A milestone of this strategy is the setup of a so-called“Central Service Center”. These are essential parts of thenew business model of UNIQA Austria. Essentially, thismeans that the regional headquarters will concentratemainly on sales support, while the Central Service Centerwill secure the rapid and high quality settlement ofbusiness cases. This translates into greater efficiencyin the processing of business cases and faster resultsfor customers.Raiffeisen Informatik was awarded the contract to adaptthe IT environment to the changed organizational structures.The IT experts upgraded the hardware componentsas well as the software components with respect tofunctionality to ensure that they fit into the changedframework. Fileservers, network component and switcheswere modified; data backups checked; new clients setup and licenses updated. By the end of 2013, the CentralService Center will be set up and employees will movein phases to the locations in Vienna, St. Pölten, Linz,Salzburg und Graz. According to plans, by the end of2013 around 600 persons will start working at the newlycreated “Central Service Centers”. The employees willeither relocate within a city or to another province.Raiffeisen Informatik will also offer support for the move.This requires the precise planning and coordination ofthe processes and the time schedule to ensure smoothbusiness operations.IT COST CHECKUP AT NÖMProcessing milk without quality losses is the main goalof NÖM AG. The success of the second-largest milkprocessing company in Austria with additional subsidiariesin Great Britain and sales companies in Italy andHungary is based on the timely processing of thefoodstuffs. This works best with IT-supported workprocesses. Smooth workflows are needed everywhere:in production, logistics, automation and control. Therefore,NÖM AG contracted a check of its IT processesto the experienced IT provider, Raiffeisen Informatik.Within the scope of active cost management, the strongpoints and weak spots of the current IT infrastructurewere examined to present the management with afoundation for reaching a decision on future IT investments.In a benchmarking process with other companiesfrom the food industry, the IT systems of NÖM wereanalyzed with respect to costs, technology, personneland support for business processes. The results formthe basis for determining the status quo as regardsimproving efficiency, performance and security and alsorevealed the areas in need of upgrading. The resultsformed the starting point for the specialists of RaiffeisenInformatik to prepare improvement proposals for a sustainable,new design of the IT landscape. These supportthe management of NÖM in obtaining precise informationfor strategic decisions faster and to use it to secure itscompetitive position on the market.SECURE DONATIONS FOR“MÉDECINS SANS FRONTIÈRES”Donations are often the last hope for people in needbecause the money is used by aid organizations to helppeople in crisis regions or affected by natural disasters.To make the money transfers as simple as possible, theorganization Médecins Sans Frontières created a newonline donations platform. This platform makes it possibleto easily transfer donations online via the Internet.Security has the highest priority. Therefore, RaiffeisenInformatik was contracted to execute extensive penetrationtests. All components including web applications andthe network were checked for security gaps. This wasdone by simulating real and targeted electronic attackson the donation platforms carried out by the SecurityCompetence Center of Raiffeisen Informatik. The specialistshave extensive knowledge with cyber-attacks, andare internationally connected and always up to date withthe latest developments.The results of this test served to eliminate the weak spotsand to guarantee the security of the system.SUCCESS STORIES COMPAREX AGINTERNATIONAL ACTIVE DIRECTORYMANAGEMENT FOR AUDI AGThe Audi corporation is one of the world’s largest automobilemanufacturers in the premium and sports carssegment. In 2011 alone, the automobile manufacturerrolled out nine new models, delivered some 1.3 millionvehicles and expanded to over 62,000 employees worldwide.Audi has been working with COMPAREX since1995 in various areas, among others, in the administrationand migration for active directory domains. Thestrong growth of the company, however, also increasedrequirements on the flexibility and dynamic of the ITsystems. Today, Audi has an active directory structurewith over 50,000 users and up to 100,000 further objects.An exclusively central management of the administrativetasks involved is no longer feasible at this size. In thiscontext, Audi needed advisory services and technicalsupport for the implementation of a new roles and rightsstructure across several locations with an assignmentof defined objects, maximum transparency, quick recoveryof the individual objects and revision-proof documentation.The legal framework of the foreign companiesalso had to be considered. COMPAREX won the contractin 2012 to set up a comprehensive active directorymanagement for flexible administrative structures. Thisproject ideally adapted the structures to the needs ofAudi, ensuring the secure delegation of tasks, smallerworkloads and a reduction of general administrativecosts.“KUSCHELBLICK-TV” BASED ON CITRIX XENAPPAND CITRIX NETSCALERKlinikum St. Georg in Leipzig is one of Germany’s oldesthospitals. The company group currently has some 1,700beds and day clinic places at hospitals, rehabilitationcentres, psychiatric institutions for criminals, and in thearea of medical-social homes. Annually, some 43,000patients are being treated as inpatients and as outpatients.Leipzig Klinikum St. Georg together with COMPAREXcreated a special service for the parents of infants thatare ill or born prematurely. Via Internet, new born childrencan be observed 24 hours a day from home. This ismade possible by the webcams installed in the neonatologicalintensive-care station and secure online accessbased on Citrix technologies. Apart from the installationof cameras, COMPAREX developed an access schemefor “Kuschelblick-TV” (secure video transmission frompremature birth station). The technology used is basedon the existing XenApp infrastructure of the Clinic. Foreach of the cameras installed, a modified Internet Exploreris installed with the required ActiveX-settings on anXenApp server. The so-called “Kuschelblick TV” can berun from anywhere and using any kind of end device.Even via Tablet PCs or a smartphones, parents can viewthe live images of their new family members at any time.Financial Statements Certifications and Awards Risk Management CSR Group Management Report Group Profile Corporate Bodies / Shareholders Preface54 55