ANNUAL REPORT - Raiffeisen Informatik

V.1. SOCIAL RESPONSIBILITYV.1.1. VALUES AND STANDARDSRaiffeisen Informatik is committed to sustainablecorporate management and social responsibility towardscustomers, employees, owners and society. Austria’slargest IT provider strives to respect and act in compliancewith all laws, rules and regulations that apply inthe countries in which it conducts business. It neverengages in corrupt business practices. The companyfollows the recommendations and standards of nationaland international organizations. The group respectsand follows the following principles:■ Support of international human rights■ Abolition of child labour and forced labour■ Elimination of discrimination in employment andwork relations■ Awareness for environmental problems andsustainability■ Support of environmentally-friendly technologies■ Combatting corruption including blackmail and briberyV.1.2. CODE OF CONDUCTA commitment to sustainable corporate managementrequires mutual respect, honesty and integrity. Theconcept of sustainable development as the basis forlasting business success is the foundation of all entrepreneurialactivities. Raiffeisen Informatik acts in theinterest of its stakeholders and seeks to create long-termadded value. To ensure awareness for ethical, social andeconomic objectives throughout the company, a Codeof Conduct was defined in 2011. This Code of Conductserves as guidance for the entrepreneurial behaviourof all employees of Raiffeisen Informatik. The Code ofConduct defines clear rules for the business, ethical andsocial behaviour of Raiffeisen Informatik employees andis binding on all employees of the Raiffeisen InformatikGroup. It guarantees compliance with the higheststandards in all business dealings and ethical behaviour.It is based on the Raiffeisen principles and is orientedon the concrete requirements of daily business within thecountry and abroad. The Raiffeisen Informatik code ofconduct is supplemented by the comprehensiveRaiffeisen Informatik compliance programme (workinstructions, web-based training, seminars, etc.).These convert the principles of the Code of Conduct intoconcrete rules for everyday business practices.V.1.3. HUMAN RESOURCESEmployees are the core asset of every company andthe key actors of business operations. Well-educated,service-oriented and motivated employees are the basisfor the long-term success of a company. Honest relationshipswith employees based on trust are therefore notonly an ethical goal for Raiffeisen Informatik and alsorequired by law, but moreover the foundation of our lastingsuccess. Raiffeisen Informatik relies on the potential,commitment, abilities and performance of all of its employeesas well as on the excellent skills of its managementboard to meet the high demands of our clients. Effectivehuman resources management contributes to employeedevelopment by addressing their rights, duties andneeds, but also by promoting talent and qualification.In 2012, the Raiffeisen Informatik Group employed some3,000 persons. Around 1,200 employees work in Austria.The employees come from 20 nations and the averageage is 40.46 years old.EMPLOYEES (WORLDWIDE)FTE1,593Europe126It would not be possible to accomplish the daily workinvolved in the numerous large-scale projects and alsosteadily enlarge the services portfolio in the fast-pacedIT industry without the exceptional commitment and skillsof our employees. The objective of Human Resourcesis to create a working environment in which employeesreceived support commensurate with their individualcapabilities and skills. Specific training and further educationprogrammes guarantee constant and sustainableimprovement of their knowledge and skills.The corporate culture of Raiffeisen Informatik is characterizedby openness and effective communication. It isimportant for companies to enable the sharing of informationand guarantee mutual responsibility. Transparency inbusiness processes is an essential factor. The managementculture is team and results-driven, and encouragesrespectful interaction and confidence in the individualcapabilities of all employees. Raiffeisen Informatik workshard to be an attractive and fair employer, and guaranteesindividual career development based on a specificperformance management system.Outside of Europe1,238AustriaThe importance of human resources management isalso revealed by the high standing of the human resourcesteam within the company. As an active member ofmeetings with the management board and other steeringbodies, Human Resources not only has an overviewof all processes and workflows within the company, butalso proactively influences crucial developments in thecompany. It supports all restructuring and organizationalchanges, and is involved in internal projects and, ifnecessary, acts as mediator for talks between the differentinterest groups. Furthermore, it serves as point ofcontact for employees and the management in all mattersrelating to labour law issues. Additionally, HR organizesand develops activities such as regular employee andcustomer surveys, and company-wide events on specificthemes and knowledge management. Likewise, HumanResources supports the subsidiaries of Raiffeisen Informatikin matters relating to training and further educationas well as in personnel accounting. It also supportsnew companies in setting up structures and is the pointof contact for employees seconded abroad.The internal communications platform of Human Resourcescontains a brief presentation of every member of theHuman Resources Department and invites employees topersonal talks to discuss any issues or answer questions.The team also organizes a broad range of specializedseminars, personal development courses and further educationprogrammes. The curriculum is updated everyyear and gives an overview of the latest competencebuildingand skills training courses. Employees areadvised on topics such as job rotation, e-learning andemployee performance appraisal talks as well as jobinterviews.Based on the special, qualified form of strategic personneland organizational development Raiffeisen Informatikwas the first Austrian company to be awarded the label“Investor in People” (IIP) in 2006. IIP is an internationalstandard for companies that invest in their employeesand have a clear strategy for their future. The award helps,among other things, to discover the potentials of employeesand improve personnel development instruments.It also serves as guideline for personnel developmentand is used to systematically develop the qualificationsof employees and the management staff in line with theFinancial Statements Certifications and Awards Risk Management CSR Group Management Report Group Profile Corporate Bodies / Shareholders Preface62 63