ANNUAL REPORT - Raiffeisen Informatik

VII.3. RAIFFEISEN INFORMATIK –A COMPANY WITH A QUALITY SEALAUSTRIAN STATE COAT OF ARMSSince 2010, Raiffeisen Informatik has been the proudbearer of the Austrian coat of arms. The company wasawarded this distinction for its exceptional services forAustria’s economy through its many projects. RaiffeisenInformatik proved its capacity for high performance andinnovation with the setup and commissioning of theIT installations for the Austrian truck toll system and thedevelopment of the innovative “dual delivery” servicefor the Austrian postal services. The success of Austria’slargest IT provider is based on high performancequality and strong execution capabilities. These qualificationswere officially recognized by the Austrian statecoat of arms.In 2004, Raiffeisen Informatik received several awardsfor the truck toll system in Austria installed on behalf ofASFINAG. The introduction of this system was asensation not only because it was put into operationone year before the German truck toll project waslaunched, but because it has functioned smoothly sinceits initial commissioning. The disruption-free operationwas the reason the company was conferred the “Constantinus”and the “Mercur” awards in 2004. The systemis continuously developed and modified to meet changinglegal requirements. Moreover, the Austrian truck tollsystem is the only one that holds a SAP certification andwas distinguished by a manufacturer-independent expertopinion of the civil engineering bureau ZT Prentner.STATE AWARD 2008A further outstanding innovation of Raiffeisen Informatikis the “dual delivery” service. It was the first service thatenabled people to deliver private and official documents– such as certified and registered letters with returnreceipts – securely and reliably. This application makes itpossible to serve mail in a legal binding form and to theright addressees. For example, invoices are automaticallysent directly from customer applications to printingfacilities or via electronic mail. The document is sentelectronically as long as possible to save customers timeand money. This service won the “Multimedia & e-businessState Award 2008” in September 2008 and thecategory award “e-Government and Public Services”, andin October 2008, the “e-biz e-government Award” in theregional category Vienna.“INVESTORS IN PEOPLE” CERTIFICATE“Investors in People” (IIP) certification is an internationalstandard for companies that invest in their employeesand in their organization and have clear strategies toensure the future viability of the company. IIP originatedin England. Up to now, 25,000 businesses have beencertified. In Austria, Raiffeisen Informatik was the firstcompany to apply for this certification and was awardedthe label “Investors in People”. The first successfulrecertification took place in 2009, and the secondrecertification was completed successfully in May 2013.This certificate also certifies successful and sustainablemanagement.KNOWLEDGE MANAGEMENT AWARD 2010The award “proWM 2010” for professional knowledgemanagement in the “DACH” region (Germany, Austria,Switzerland) was conferred for the first time in 2010.Raiffeisen Informatik was the clear winner out of 17candidates. An international jury, consisting of theGerman “Gesellschaft für Wissensmanagement”, theAustrian Platform for Knowledge Management andthe Swiss Knowledge Management Forum named theknowledge initiative “Wissen in Bewegung” of theAustrian IT supplier as the undisputed winner. The awardwas conferred for the first time in Austria and formallyhanded over at the 6th Knowledge ManagementConference.The assessment consisted, above all, of checkingwhether the Knowledge Management Initiative helped toimprove business and secure the future viability of thecompany. The Raiffeisen Informatik Knowledge ManagementInitiative was launched in 2003. With the supportof an interdisciplinary team – the Knowledge Group –measures are continuously and systematically beingdeveloped and put into practice to improve how peopledeal with knowledge.TÜV CERTIFICATE FOR IT SECURITYRaiffeisen Informatik is authorized to conduct securitychecks and penetration tests (technical security auditsby the means used by real attackers to gain unauthorizedaccess to an IT system) according to the standardsof TÜV AUSTRIA. The staff of the Security CompetenceCentre of Raiffeisen Informatik has completed thecertification audits of TÜV Trusted IT Security Auditor(TSA) by TÜV AUSTRIA and are authorized to conductsuch audits. This service gives Raiffeisen Informatik’scustomers the possibility to obtain audit results inaccordance with European and international standardssuch as ISO 27001 and 7700. At these audits, RaiffeisenInformatik checks the complete infrastructure of a companyusing standardized analyses to find the weak spotsand security gaps, and documents these in an auditreport confirmed by TÜV.The extensive security audit has the aim of revealingattack routes and weak spots in order to take securitymeasures to lastingly protect against future attacks. TÜVTRUST IT, a subsidiary of TÜV AUSTRIA, supervises, asa neutral third party, the mode of procedure of RaiffeisenInformatik when it conducts IT security audits.3 RD PLACE IN THE EUROCLOUD AUSTRIAAWARD 2012The solution “Premium Business Cloud” developed byRaiffeisen Informatik did very well and won 3rd place inthe EuroCloud Austria Awards on 23 May 2012 in thecategory “Best Cloud Service”. For Raiffeisen Informatik,this distinction confirms once again that quality pays off.The “Premium Business Cloud” solution features highlevel automation and standardization, and meets themost stringent requirements with respect to availability,security and scalability. The service is offered on an“as-needed” basis only to identified users. This guaranteesthat all legal requirements are met. Access fromoutside is controlled at all times through the infrastructuremade available by Raiffeisen Informatik at its highsecurity centres in Austria.INITIATIVE OF LEADING AUSTRIAN COMPANIES“LEITBETRIEBE AUSTRIA”Since December 2012, Raiffeisen Informatik has beena member of the company network “Leitbetriebe Austria”.It was certified in March 2013 at a ceremony held inPalais Esterhazy. With this highly sought-after distinction,Austria’s largest IT provider has joined the illustriousranks of companies that play a leading role in their industriesand serve as a landmark for the entire Austrianeconomy. Raiffeisen Informatik won over the jury not onlywith its comprehensive range of services, but also withthe company’s management based on sustainabilityand social commitment practiced for over 40 years. Itscommitment focuses particularly on the areas of environmentalprotection, Green IT, and research and development.Another important area is the preservation andimprovement of the health of its employees as well assupport for employees in training and further education.Financial Statements Certifications and Awards Risk Management CSR Group Management Report Group Profile Corporate Bodies / Shareholders Preface88 89