ANNUAL REPORT - Raiffeisen Informatik

the first major cloud computing contract in the history ofthe company. For Fiducia IT AG, a leading IT serviceprovider in Germany and IT competence centre and thelargest IT service provider of the cooperative financegroup, large-scale and scalable storage systems weredeveloped. Moreover, it won the largest SharePointcontract ever awarded by BMW. An extensive EnterpriseAgreement Deal was entered into with Elektro Gorenjska,one of the largest Slovenian electricity utilities, thatcovers all 14 subsidiaries. Comparex was also successfulin the area of software licensing and consulting, andacquired new customers such as McLaren, Daimler AGDeutschland, VimpelCom Ltd. Russia, one of the world’slargest providers of integrated telecommunicationservices, and RWE, a leading electricity and gas utility inEurope.In the last reporting period, Comparex ranked fifth amongthe 50 most important Microsoft Partners worldwidebased on its excellent Microsoft competence. Thecompany was also distinguished in the category “CaseStudy from Public Administration” by the Associationof German Cloud Computing Industry, EuroCloudDeutschland_eco, for the project kiv.TrustedCloud forcommunal information processing for Baden-Franken(KIVBF). At the Citrix Summit in Barcelona, Comparexwas given an award for the same project for the secondtime in a row in the category “Most Innovative Project”.At EMEA level, the company won two VMware PartnerNetwork Awards in the categories Infrastructure Partnerof the Year and Government Partner of the Year. Theseawards confirm the leading role of Comparex in the areasof virtualization and cloud solutions based on VMwaretechnologies.BAT GROUPWARE GMBHbat groupware is a leading solutions provider for all tasksrelating to collaboration and groupware with a specialfocus on unified communications, and process andworkflow optimization. The company offers a broad rangeof services that cover the conception of e-mail infrastructuresand the implementation of individual solutions(e.g. CRM, workflow, archiving, document management,mobile connectivity) to hardware solutions. The rangeof bat groupware includes numerous offers thathelp customers minimize administraton expenses andstreamline working efficiency. The technology focusin 2012 was in the further development in the area ofmobility (Lotus Notes and SharePoint). In the homemarket Lotus Notes, it is now possible to position modernapplications that can be operated on any device with thetechnology XPage. In the area of MS, a shift in focuswas started from a development company to a consultingcompany in order to design and implement idealsolutions for customers jointly with consulting specialists.D2D – DIRECT TO DOCUMENT GMBHPrinting output activities of Raiffeisen Informatik wereintegrated into a new company, D2D GmbH, in 2008 inwhich Raiffeisen Informatik holds 70% and ÖsterreichischePost AG 30%. The print and mail centre ofRaiffeisen Informatik has developed jointly with thelogistics and delivery service of Österreichische Post intoa strong company that is a leader in the output segmentwith a market share of 27%.The latest technologies and printers make error-freeprinting possible and guarantee the reliable delivery ofdocuments. The D2D services include the transfer ofprint data from the IT systems of customers and theprocessing of the data in the layout selected, the printing,any necessary post-processing as well as the preparatorywork for mailing the documents (e.g. insertions) andenvelope stuffing as well as the perfect delivery. Invoices,statements of account, insurance policies and electricityconsumption reporting forms are produced, checkedand sent via the printing lines. D2D provides the highestquality printing and mail services to more than 300Austrian top companies such as Uniqa, Raiffeisen,Generali, Helvetia, Bawag, Siemens AG, University ofVienna and Unito. In 2012, the process optimizationplans were completely implemented and documented bythe ISO 9001 certification. The quality campaign willcontinue with the introduction of new production managementsoftware and a management information system.GEMDAT NIEDERÖSTERREICHISCHE GEMEINDE-DATENSERVICE GESMBHGemdat Niederösterreich has been on the market foralmost 25 years and is therefore the largest communal ITservice provider in Lower Austria. More than 73% of thecities and municipalities, associations of municipalities aswell as marriage and citizenship registry offices rely onthe IT competence of the company. Further customersare schools and small and medium-sized companies.Gemdat NÖ supports customers with comprehensivesolutions ranging from network infrastructure to completeIT installations of servers, personal computers andperiphery devices. The customer therefore receives thebest possible support in providing services to citizens inlocal administration. The development of solutionsrelating to e-government applications round off the rangeof products.In 2012, four new municipalities were acquired ascustomers including the city of Ternitz with over 10,000inhabitants. In the summer of 2012, 100% of thecompany Franz Kraus GmbH was acquired. This companybrings 35 municipalities in Lower Austria (not yet includedin the market share of 74%) as customers. With a furthercompany active on the Lower Austrian market, acooperation agreement was reached to the effect thatit sells the products and services of gemdat Niederösterreich.Enormous success was achieved in the lastreporting period in the area of hardware. Around 200smart boards (interactive whiteboards) were installed atschools in Vienna, Lower Austria and Burgenland in2012. To date, some 1,000 smart boards were sold.Numerous innovations across all areas of communalsoftware – especially in producing electronic files (ELAK),KIM process (building authority) and dual delivery – weresuccessfully implemented. The development of newfinancial software for the municipality has been completedand the pilot operation secured as of the beginning of2013.DATA CENTRE SERVICES UKRAINE, LLC.At the end of 2010, a company was founded in Ukraineto service the branches of Raiffeisen Banking Groupabroad. The purpose of the Data Center ServicesUkraine is to serve as local contact and implementationpartner for the customer Raiffeisen International fordiverse IT infrastructure projects. In the business year2012, support services were provided for the planningof ITSM implementation at Raiffeisenbank Aval and adue diligence was conducted for the outsourcing of the ITinfrastructure (data centre, mail services, remoteoperations). Expense reports were standardised andsettled by cost centre.A-TRUST – GESELLSCHAFT FÜR SICHERHEITS-SYSTEME IM ELEKTRONISCHEN DATENVERKEHRGMBHA-Trust is an Austrian company that provides all servicesrelating to digital signatures. The company is currentlythe only accredited provider of certificates for creatingqualified digital signatures in Austria. A-Trust workson the basis of the Austrian Electronic Signature Act andthe European Directive on Electronic Signatures. Theshareholders of the company are several banks,Raiffeisen Zentralbank, Österreichische Rechtsanwaltskammertag(Austrian Bar Association), Austrian Chamberof Commerce and Industry, and Raiffeisen Informatik.Financial Statements Certifications and Awards Risk Management CSR Group Management Report Group Profile Corporate Bodies / Shareholders Preface32 33