Physical Control in Care Training Manual - Independent Advisory ...

PHYSICAL CONTROL IN CARE• Any major change in behaviour that varies from what is normalfor the young person.• Pale or flushed face.• Rising voice.• Focusing / narrowing of gaze.• Tensing of muscles• Increased agitation and disturbance in behaviour (e.g. pacing)CommunicationCommunication is a two way process that relates to verbal interaction(listening, speaking and hearing), non-verbal interaction(interpretation and observational skills – looking and seeing).Many communication problems could be avoided by:• Using more appropriate language• Taking more time to communicate the message• Checking for understanding• Encouraging feedback• Choosing a more appropriate time /placeThere are many factors to consider when we communicate withothers, we should be aware that all “messages” will contain facts,feelings, values and opinions.Facts – are real and objective. We believe them because they can beverified.Feelings – are our emotional responses to situationsValues – are the norms, which exist in society at large. They can bedeep-seated beliefs about what is right or wrong.Opinions – are our ideas about particular issues, events orsituations. They are subjective and normally limited to the immediateenvironment.Communication problems often occur in our environment when we, orothers, get confused; perhaps interpreting an opinion as fact. So wemust be aware that a message consists not only of content (facts) butalso of values, opinions, assumptions and feelings.© National Offender Management Service National Tactical Response GroupJuly 201022