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IN THIS ISSUE We Saw It In <strong>ENX</strong> <strong>Magazine</strong> DECEMBER <strong>2010</strong><strong>ENX</strong> StaffIN THIS ISSUE• Business Profile: Page 24AFEX International Ltd.Contributing Writers• Association Review: Page 40Imaging Supplies CoalitionSusan NeimesPublisher & Editor• The Top 10 Stories of <strong>2010</strong>by Scott Cullen Page 20• Mind the Gap: Is Average Response Time Making You Average?by Ken Stewart Page 28Ann BarrSelling Supplies.com• MPS Myth vs. Factby Lou Slawetsky Page 32Ronelle IngramContributing Editor• Compatible Supply Quandaryby Ronelle Ingram Page 36• SaaS Brings Big-Company Efficiency to SMB’s Document Deliveryby Jean-Michel Bérard Page 44Scott CullenContributing Editor• Are Prospects Like Cats?by Ann Barr Page 64Julia GonzalesGraphic Designer• HP LaserJet 4345 MFP Swing Plate Removalby Parts Now! Page 60• Printer Tech Tips by Laser Pros Page 65Jean-Michel BérardEsker• Free Tech Help by Smarka! Page 66• Products & Industry News Page 51Nella GonzalesAdvertising Sales• Display Advertisers Index Page 54• Calendar of Industry Events Page 59Lou SlawetskyIndustry AnalystsBritt HorvatThe Parts Drop<strong>ENX</strong> <strong>Magazine</strong><strong>ENX</strong> Mexico & Latin AmericaPO Box 2240 Suite #729Toluca Lake, CA 91610-0240(tel] 818-505-0022 • 800-850-4949(fax) 818-505-9972 • 888-440-4369email: enx@pacbell.netwww.enxmag.comKen StewartPhotizo Group10enx magazine
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