Guidelines for field staff to assist people living in ... - Housing NSW
Guidelines for field staff to assist people living in ... - Housing NSW
Guidelines for field staff to assist people living in ... - Housing NSW
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5.3 FLOWCHART 1: ASSESSMENT & SUPPORT FOR PEOPLE LIVING IN SQUALORPOSSIBLEINTERVENTIONSTAKE IMMEDIATEACTION IF REQUIRED1. For person (eg transfer<strong>to</strong> hospital)2. For dependents (egrefer <strong>to</strong> DoCS, RSPCA)Individual work& casemanagementClean<strong>in</strong>gREFERRALObta<strong>in</strong>background<strong>in</strong><strong>for</strong>mation:<strong>in</strong>clud<strong>in</strong>g potentialOH&S issuesHOME VISIT1. Assessment of- Level – squalor- Risk- Person- Dependents- Capacity2. Engage & ga<strong>in</strong> trust ofpersonJOINT AGENCY CASECONFERENCEConvene meet<strong>in</strong>g with delegates fromrelevant services <strong>to</strong> identify casemanager and determ<strong>in</strong>e action plan,with<strong>in</strong> context of;1. Person’s physical/mental health2. Person’s capacity; does the personhave impaired decision mak<strong>in</strong>g reaccommodation, services, health andor f<strong>in</strong>ancial management?3. Acceptance of <strong>assist</strong>ance.Medical &psychiatricservicesHome servicesCouncilservicesONGOING FOLLOWUP & SUPERVISIONTO PREVENTRECURRENCE.(Case management; NGOservices; CommunityTreatment Order & MentalHealth; GP)REFUSESASSESSMENTRESISTS HELPor LACKS CAPACITYDoHReal EstateAgentPEOPLE WHO RESISTASSESSMENT ORHELP(See Flowchart 2)Residential care19