Guidelines for field staff to assist people living in ... - Housing NSW

• placing a lien on the property, i.e., keep the property until the debt owed is paid;• if a protected person has a Financial Manager, then a Financial ManagementOrder (see Section 8.2) could be sought to seek approval for a clean up andany necessary repairs to take place. Approval of this Order would depend onthe funds available from the person’s estate.The local council should be able to provide information on sub-contractors andprivate cleaners who provide heavy-duty cleaning services. For further informationabout the role of local council see Appendix 6.Some cleaning services may also be able to remove rubbish and excess propertyand arrange for tradesmen to carry out repairs and fumigate for pests. Field staff,when planning a clean up, need to be conscious of the costs involved and who willpay these costs, including the person’s capacity to pay.Some NGOs may be able to assist with the costs of clean up activities themselves if theperson cannot pay. Some funding from Community Aged Care Packages (CACPs) maybe available for clean ups, but use of these funds for this purpose may be limited.Another program which NGOs may be able to access for people with complex needsrequiring case management is the Community Options Program (COPS). Carelink canprovide information about local Community Options project case managers locatedthroughout the State.Forensic cleaning is required where there is a concern about exposure to humanwaste, body fluids or excretions, needle stick injuries, or there is an infection risk.Forensic cleaners have training in relation to health and hygiene, and use specialisedcleaning detergents to ensure sterilisation and to remove forensic science chemicals.They can also provide pest control fumigation when required. In some situations,government departments including police, local government, hospitals, andambulance services will provide forensic cleaning. The cost of heavy-duty andforensic cleaning is frequently prohibitive.Most people want to remain in their home while it is being cleaned, even though this canbe very stressful. They are likely to protest at attempts to dispose of excess or damagedproperty and disused possessions. In their absence, however, subsequent allegations ofloss or theft of valuables may be made.Before cleaning, where possible, together with the person:• establish an inventory of possessions• identify valuables and arrange for them to be placed securely during cleaning• estimate the cost of cleaning.For a case study example, see Case Study 3 in Appendix 8.21