Guidelines for field staff to assist people living in ... - Housing NSW

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SUPPLEMENTARY QUESTIONS ( to add to description but not to score )Comments or description to clarify / amplify / justify or expand upon above ratings:PERSONAL CLEANLINESSDescribe the clothing worn by the occupant and their general appearance:0 1 2 3CLEAN AND NEAT.Well cared for.UNTIDY, CRUMPLEDOne or two dirty marks and inneed of a washMODERATELY DIRTYWith unpleasant odour.stained clothing.VERY DIRTYStained, torn clothes,malodorous.Is there running water in the dwelling ? YES or NO ?Is electricity connected and working? YES or NO ?Can the dwelling be locked up and made secure? YES or NO ?MAINTENANCE, UPKEEP, STRUCTUREThis rates the state of repair and upkeep by owner/landlord. If the accommodation was cleaned up asmuch as possible, to what extent would the dwelling require painting, refurbishment, structural repairs, etcbefore it would be reasonably habitable?0 1 2 3NONEA LITTLEMinor repairs & somepainting.A FAIR AMOUNTSome structural repairs pluspainting.LOTSMajor structural repairs required,and then painting.TO WHAT EXTENT DO THE LIVING CONDITIONS MAKE THE DWELLING UNSAFEOR UNHEALTHY FOR VISITORS OR OCCUPANT(S)?0 1 2 3NOT AT ALLPOSSIBLE RISKof injury e.g. by fallingCONSIDERABLE RISKof fire, injury or healthproblemVERY UNSAFEThe dwelling is so cluttered andunhealthy that people should notenter it, (except if specialists withappropriate clothing and equipment)and/or there is a high fire-risk.32
APPENDIX 3: Impact of Squalor ChecklistIssueRelevant Agency/ServiceExcessive hoarding causing health and safety issues forneighboursComplaints from adjoining neighbours regarding themess, invasion of space, excessive smells (from rubbishand/or sewerage), fire hazards, or vermin infestationPresence of dependent others, eg children, elderlyrelativesPets kept in poor healthDoH, local councilDoH, local council, somecleaning services, localwater authorityDoCS, DADHCRSPCAConditionRelevant Agency/ServiceSelf-neglect with poor nutrition, dehydration, probableuntreated medical problemsConfusion, disorientation, memory impairment,wandering and getting lost, delirium, acute psychiatricsymptoms such as hallucinations, threatening self-harm,suicidal behaviours or symptoms suggestive of severedepressionAggressive behaviour or threatened harm to othersExposure to possible financial exploitation or abuseThreatened eviction and at risk of becoming homelessLives alone and/or unable to access help or supervision,marked decline in activities of daily living and functionalstatusLimited mobility and risk of falls, incontinenceUtilities not present or not functioning, i.e. water, power,sewerage, heating, telephoneMedical, psychiatric servicesMedical, psychiatric servicesMedical, psychiatric, drugand alcohol services, policeOffice of the ProtectiveCommissioner, Office of thePublic Guardian, ACAT,NGOsHousing authority (DoH,landlord/real estate agent),NGOsMedical services, DADHC,ACATMedical services, intake andreferral section of DADHC,ACATLocal council, local waterauthority, NGOs, DoH,landlord/real estate agent33
Page 1 and 2: Guidelines for field staff toassist
Page 3 and 4: Section 7: Strategies to help peopl
Page 5 and 6: SECTION 2: Explaining severe domest
Page 7 and 8: If such persons do agree to speak,
Page 9 and 10: 3.3 Gathering resources for use at
Page 11 and 12: • If the person is from a CALD ba
Page 13 and 14: availability of essential services,
Page 15 and 16: 4.6 Initiate referrals to address c
Page 17 and 18: SECTION 5: Interagency cooperationF
Page 19 and 20: 5.3 FLOWCHART 1: ASSESSMENT & SUPPO
Page 21 and 22: • placing a lien on the property,
Page 23 and 24: SECTION 7: Strategies to help peopl
Page 25 and 26: SECTION 8: Strategies to assist peo
Page 27 and 28: SECTION 9: ConclusionsThe key point
Page 29 and 30: ENVIRONMENTAL CLEANLINESS AND CLUTT
Page 31: J.SLEEPING AREA:0 1 2 3Reasonablycl
Page 35 and 36: APPENDIX 5:living in severe domesti
Page 37 and 38: Aged Care Assessment Teams (ACATs)A
Page 39 and 40: Department of Ageing, Disability an
Page 41 and 42: Department of Community Services (D
Page 43 and 44: APPENDIX 6:Organisations that can a
Page 45 and 46: NSW PoliceThe Police are often the
Page 47 and 48: • must have a disability within t
Page 49 and 50: APPENDIX 8: Case studiesCASE 1An el
Page 51 and 52: CASE 3Ms D, who had been living in
Page 53 and 54: CASE 6Mr A. is a 70-year-old man wh
Page 55 and 56: would permit a psychiatrist to ente
Page 57 and 58: Non-GovernmentAssistance with Care
Page 59 and 60: APPENDIX 11:Further readingClark AN

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