Management

esources and costs. This standardised description of the managementof these primary operations is complemented with clinical data onoutcomes of processes and a survey among the users of the services ofthe regional delivery system. Based on this methodology, pilot studieshave been performed for the four selected patient groups. In thesepilot studies, quantitative models tailored to the patient groups havebeen developed to support data gathering and analysis in the nextsteps. Furthermore, iBMG has worked on the pilot case study fordiabetes. In this pilot we investigated the delivery of health services todiabetes type 2 patients in the region of Delft Westland Oostland andNieuwe Waterweg Noord. Following these pilots, 6 countries startedcollecting data for the four case studies for the selected patientgroups. In the Netherlands, the four case studies are carried outby iBMG.In 2011, comparison of the results from the four case studies acrossall six countries will make clear what best practice models can bedefined to meet the future health care challenges. The next stagewill be to discuss the findings of the case studies in both nationaland international workshops that will provide input for scenariodevelopment. The scenario analyses will provide more insight in towhat extent the best practice models will meet the future Europeanhealth care challenges.Managed outcomes“The assumption of Managed Outcomes is that demandbasedand operations management-based approachesin the regional delivery of care contribute to improvedhealth outcomes and cost-benefits.”Prof. Jan Vissers, PhD & Sylvia Elkhuizen, PhD25