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OUR SERVICES
Dealing with anti-social behaviour
We want you to always feel safe in
your home and community, and we
take reports of anti-social behaviour
very seriously.
Examples of anti-social behaviour
Verbal or physical abuse
Vandalism
Graffiti
Threatening or intimidating behaviour
Substance misuse
Litter and rubbish dumping
Nuisance driving and nuisance vehicles
Domestic abuse
Racial, sexual and other harassment
Steps to dealing with anti-social behaviour
Handling the problem yourself
Have a conversation with the person causing
the nuisance. In many cases they may not even
be aware they are causing a problem.
Try not to approach the person when you
are feeling angry or upset. Instead, leave it a
little while so you have a clear idea of what
you want to say. Speak in a friendly way and
aim to discuss how the problem can be fixed.
If the person becomes aggressive, end the
conversation and walk away.
Seek advice and support
If the situation is not resolved after the
conversation, discuss the issue with other
neighbours who may also be affected. The
support of your neighbours will be valuable if we
need to take action.
Keep records
It helps to keep a record of when the nuisance
occurs. This will help you get your facts straight and
highlight whether there is a pattern. Write down
times, dates, places and a description of what
happened. It may also be useful to take photos
as evidence, if for example rubbish is blocking
communal areas or property is damaged.
If the issue is still not resolved, contact your
Housing Officer or the Customer Service Centre.
Our dedicated Anti-social Behaviour team will
take the relevant steps to control the situation.
0330 123 0220
0330 123 0221 (minicom)
communications@viridianhousing.org.uk
In severe cases of nuisance or harassment,
contact your local police. If there is a serious risk,
call the emergency number on 999.
Sign-up for My Viridian
My Viridian is our online tool that helps you log
repairs, view rent account information and keep
your tenancy information up to date.
This new service is completely free and can be
accessed through our website homepage.
We are continually improving this service, so if
you have any feedback please let us know.
To access My Viridian visit our website and
search ‘My Viridian’.
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