Research Journal of Commerce & Behavioural Science - RJCBS

COLLECTION OF DATA
The study has been used both primary and
secondary data.
PRIMARY DATA
The primary data collected from the selected
respondents, viz., Logistics operators, freight forwarding
agents and multi model transport operators in the study area.
Field survey techniques were used to collect the first hand
information from the respondents. A well structured
interview schedule was prepared to collect data from the
freight forwarders. Pilot study has been conducted with the
help of the few sample schedules and necessary
modification was carried down as and when required.
SECONDARY DATA
The Secondary data was gathered from the records
of freight forwarders association, internet sources, libraries
in Bangalore, Tuticorin, Chennai and Coimbatore.
tools viz -
VI. FRAME WORK OF ANALYSIS
The data collected were analyzed by applying the
Total Score multiplied by the values and Mean
Score and also Garrent Ranking has been used
to analyze the problems faced by the Freight
Forwarders.
VII. MAJOR FINDINGS OF THE STUDY
Major Findings of the study has been given in the following
heads:
The Freight Forwarders in the study area have
encountered innumerable problems with the exporters,
insurance companies, financial companies and port
authorities. The common problems faced by them were
studied with the help of Henry Garrent Ranking methods.
The problem related to the exporters are (i) nature of
product in different types (ii) over expectation regarding
promptness in service (iii) poor co-operation (iv) breach in
contract and lack of export knowledge. Ranking on each
problem was analyzed and rank based on the quantum of
problem faced by them, and the rank thus earmarked by the
respondents are converted into percentage position. For
each percentage Garrent score was calculated from the
standard table developed by Henry Garrent Ranking. The
details of ranking are shown in the following table:
TABLE NO. 1.1
PROBLEMS RELATED WITH EXPORTERS
S.No.
Problems
Total
Score
Mean
Score
Rank
1 Nature of product (in
different) 14160 47.2 IV
2 Over expectation
(Promptness) 18235 60.8 I
3 Lack of co operation 12350 41.2 V
4 Terms of contracts 15748 52.5 II
5 Lack of Export
knowledge 14914 49.7 III
The above table clearly shows that the problem “
Over expectation on prompt service” was ranked in the first
position with the Grarrent score of 18235 points. It is
followed by “Breach of contract” with a Grarrent Ranking
score of 15748 points. The problems faced by the exporters
especially on “Lack of Knowledge on export formalities”
was ranked the third place with the Garrent score of 14914
points. On the other hand, the problem of “Nature of
product of different varieties” was ranked in the fourth place
with the Garrent Score of 14160 points. Lastly, “Lack of
co-operation” was ranked in the fifth place with the Garrent
score of 12350 points. From the analysis it is inferred that
over expectation regarding the prompt services and breach
of contracts are the most burning problems faced by the
Freight Forwarders with their exporters.
PROBLEM RELATED WITH THE INSURANCE
COMPANY
Freight Forwarders encounter many high risk
problems when transporting goods from one place to the
destination. They may incur loss due to a variety of man
made and natural calamities. To avoid these risks, the freight
forwarders insured the goods and the vessels with the
General Insurance and Marine Insurance companies.
Whenever these Freight Forwarders approach the insurance
company for claims and settlements, they have bitter
experiences with them. The problems faced by the Freight
forwarders with the insurance companies are studied under
five categories namely, submission of more documents
before settling the claims, unnecessary delay in settlement,
indifferent attitude of the official of the insurance company,
lack of co-operation and redtapism. Henrry Garrent
Ranking methods were employed to ascertain the most
problems suffered to the least problems suffered with the
insurance company. The details are shown in the
underneath table:
S.No.
TABLE NO. 1.2
PROBLEMS RELATED WITH INSURANCE
COMPANY
Problems
Total
Score
Mean
Score
Rank
1 Submission of
Unnecessary
Documents 14581 48.6 IV
2 Delay in settlement 17085 57.0 I
3 Indifferent Attitude 14859 49.5 III
4 Lack of co-operation 13071 43.6 V
5 Redtapism 15877 52.9 II
The above table reveals that the problem “ Delay in
Settlement” was ranked in the first position with the
Garrent score of 17085 points. It is followed by
“Redtapism” with a Grarrent Ranking score of 15877 points.
The problems faced with the insurance company especially
on “In different attitude of official of insurance company”
were ranked the third place with the Garrent score of 14859
points. On the other hand the problem of “Submission of
unnecessary documents” was ranked in the fourth place with
the Garrent Score of 14581 points. Lastly, “Lack of cooperation”
was ranked in the fifth place with the Garrent
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