544580-summer-2015

Boots people. Boots life
IN OUR STORES ACROSS THE UK AND ROI, WE
SPENT A DAY IN THE LIFE OF OUR HEALTHCARE
PROFESSIONALS – IN PHARMACY, OPTICIANS
AND HEARINGCARE – DEDICATED TO HELPING
PEOPLE FEEL GOOD
Complete
healt
HEARINGCARE
Navjeet Sandhu – Audiologist
“I’ve been with Boots for two years this summer, after joining the company
as a graduate. I went to a few graduate days but Boots felt like the place for
me from day one.
“I split my time between Leeds, Bradford and Manchester. Wherever I am,
I look at my diary first thing and check the day’s appointments. They can vary
from free, 15-minute hearing health checks to hour-long assessments.
“I tend to be fully booked, with up to 30 appointments in a day, but if not, I
take the opportunity to catch up with the pharmacy and optic teams. If there’s
space available I let them know so they can refer patients to me, and vice
versa. This cross-departmental working means we can all get the best out of
the day.
“Recently, I helped a young male whose hearing problems were affecting
his confidence at work. After building some trust, I recommended a solution
and at his first follow-up, the change was clear to see. He was socialising again
and his confidence was soaring. He even bought me a present as a thank you.
Transformations like that make me love my profession.”
WANT TO
SEE MORE OF
NAVJEET’S STORY?
OPTICIANS
Rebecca Allen – Optometrist, 3960 Yate
8
“My days are filled with lots of patient bookings
– which makes the days fly by! We have a team
meeting before opening our doors. As the
optometrist in practice it’s important to both
support and trust the staff on the shop floor.
Communication is key.
“The optometrists at Boots work closely
together. In my area, we have a group messaging
system so we can ask one another advice and
offer cover store to store. As a recently qualified
optometrist in a new practice, tapping into other
people’s experience is invaluable.
“I make referrals to both the local hospital for
eyesight problems, such as retina damage or
glaucoma, and the audiologist who regularly
drops by our practice. We also have crossreferral
pads, notes that we give to the patient
that get passed on to the pharmacist. Simple
interactions like this make all of our jobs easier.
“For me, the job is about people: the team
I work with and our customers. I love meeting
new people and getting a snippet of their time. I
did my dissertation at university on personalities
and adapting to your surroundings, and find
it very relevant to my role. I adapt to each
appointment, whether it’s an elderly patient or
a young child, but always provide the best
service possible.”