Rani Awad

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INTERVIEW| AARON HILKEMANN Duncan Aviation – keeping them fl ying An interview with Aaron Hilkemann, President, Duncan Aviation Duncan Aviation is a full-service MRO providing every aircraft service operators need to have. These services include major and minor airframe inspections, engine maintenance, major retrofi ts for cabin and cockpit systems, full paint and interior services and pre-owned aircraft sales and acquisitions. Duncan Aviation also has international aircraft components solutions experts available every day of the year via a single telephone number (+1 402.475.4125). They are able to handle any aircraft system problem with immediate exchanges, rotables, loaners or avionics/instrument/accessory repairs and overhauls. Complete service facilities are located in Lincoln, (Nebraska), and Battle Creek (Michigan). Additional locations include Provo, Utah, and more than 20 other facilities strategically located throughout the United States to provide customers with local support and the quickest response to avionics, engine and airframe Aircraft On Ground (AOG) situations. Q: What is the ‘people culture’ at Duncan Aviation that enables you to continue to deliver top-quality services? A: We take great pride in hiring the right people. The atmosphere combines friendly people who enjoy what they do with strong technical aptitude and a desire to continually improve. The company is very responsive to customers while maintaining balance for team members. Q: How long has your organisation been in the MRO arena? A: Duncan Aviation celebrates its 60th anniversary in 2016. Donald Duncan founded the company in 1956 when he acquired a Beech distributorship in Omaha, Nebraska. We moved the company to Lincoln, Nebraska, in 1963 and began expanding services almost immediately. By 1981, we were not only providing extensive maintenance work on airframe and engines and performing avionics installations, we were painting exteriors and performing completions. Today, we have more than 2,150 team members located at more than 25 facilities in the United States. These locations include two full-service MROs in Lincoln and Battle Creek, Michigan, and a facility in Provo, Utah, that also performs extensive MRO services. The other facilities provide avionics line and installation and serve as launch offi ces for our engine Rapid Response teams, which provide AOG services worldwide for operators needing engine assistance. We support the most popular business aircraft fl y- ing today, including those manufactured by We listen to customers to determine exactly what they need and then we respond to meet those needs Aaron Hilkemann 18 International | Autumn 2015
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Rani Awad

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