KAZIAN ANSWER SHEETS. MBA.EMBA.DMS.ARAVIND 9901366442
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1. What global attitude do you think would most supp ort, promote, and encourage cultural<br />
awareness? Explain.<br />
2. Would legal-political and economic differences play a role as companies design appropriate cultural<br />
awareness training for employees? Explain.<br />
3. Pick one of the countries mentioned in the case and do some cultural research on it. What did you<br />
find out about the culture of that country? How might this information affect the way a manager in<br />
that country plans, organizes, leads, and controls?<br />
4. What advice might you give to a manager who has little experience globally?<br />
1. What barriers to communication were evident at Voyant? What other communication barriers likely<br />
existed? Explain.<br />
2. What suggestions presented in the chapter might Voyant’s employees have used to overcome<br />
communication barriers?<br />
3. Why were the structural changes important to the success of the communication changes?<br />
4. Why do you think Ernstrom believes that the company’s customers are happier than ever before?<br />
What role do you think communication plays?<br />
1. What HR problems were evident at the Denver Mint?<br />
2. Some businesses use a zero-tolerance policy—unacceptable and detrimental behavior is not<br />
tolerated under any circumstances. Is a zero-tolerance policy an appropriate response for combating<br />
sexual harassment? Why or why not?<br />
3. What types of training might you suggest for the employees of the Denver Mint? Explain what this<br />
training should include and how you would present it.<br />
4. If you were the superintendent in charge of this facility, what steps would you take now that a<br />
settlement has been reached to ensure that your workplace becomes a model workplace?<br />
1. How might value chain management be useful in this type of organizational setting? Explain.<br />
2. Would Productivity measures be important to a concert tour? How might productivity be measured<br />
in this type of organizational setting?<br />
GENERAL MANAGEMENT<br />
Q. 1: To reduce the trade deficit, and to slow the outsourcing (or off shoring) of U.S. jobs, many<br />
people encourage Americans to insist on purchasing consumer goods made in the United States. What<br />
are the advantage and disadvantage of a buy American policy?<br />
Q. 2: A manufacturing supervisor changed his sex from male to female, and took a medical leave<br />
of absence during the final stages of the transformation. Upon her return, she wanted her old job<br />
back. The company offered her a technician’s job but refused to reappoint her as supervisor, saying<br />
she would create too many distractions. Describe whether you think this situation is a question of job<br />
discrimination?<br />
Q. 3: For what type of leadership situation might a transformational leader be inappropriate?<br />
Q .4: Think back to the executive who recognized employees with motivational stickers, such as<br />
“Dynamite.” What impact might such a sticker have on your job performance and satisfaction?<br />
Q. 5: How might understanding the steps in the communication process help managers and staff<br />
professionals do a better job?<br />
Q. 6: In what way is participating on a spots team, in a musical band, or in an orchestra good<br />
participation for being a member of a work group on the job?
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