A&NZ Bupa Awards Nominees 2017

NOMINEES | DIGITAL TRANSFORMATION AND CONTINUOUS IMPROVEMENT
NOMINEES
Digital
Transformation and
Continuous Improvement
Human-Centred design – always starting with the
customer and delivering solutions to meet their needs
Focusing on how processes can be made simpler, and
capturing and using data to drive improvements
Driving a cultural shift in customer focus, pace, continuous
improvement and connectivity across Bupa
Bupa New Zealand
Deborah Witheford &
Sandy Turnwald
Transforming medication management
Medication errors are one of the most common causes
of unintended harm or potential harm to our residents.
To minimise errors in our care homes, an electronic
medication management (EMM) was piloted in Bupa
NZ. The challenge was to eliminate time-consuming
manual processes, reduce errors, improve efficiency
and enable greater coordination between the multidisciplinary
team.
From 2013 to 2015, Bupa NZ supported the
development of an EMM solution in one of our care
homes.
By the end of 2015 the Bupa NZ Executive Team agreed
to commit to the rollout of an EMM platform to all our
63 care homes in 2016. All care homes have reported
a significant reduction in the time taken to complete
medication ‘rounds’. This is because the dashboard only
presents the administrator with profiles of residents
who have medications due. The administrator does not
have to check every single chart during every round,
and the system alerts the user to any medications
missed. An hour saved is an extra hour for resident
care. The rates of medication incidents and significant
medication incidents have decreased nationally.
Building powerful partnerships with leading companies
in the digital space to drive innovation and digital
experiences
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