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NOMINEES | PEOPLE LOVE WORKING AT BUPA<br />
NOMINEES | PEOPLE LOVE WORKING AT BUPA<br />
<strong>Bupa</strong> Aged Care Australia<br />
Stewart Ballard<br />
Diane Dyka<br />
Natalie Previtera<br />
Vivienne Stokes<br />
<strong>Bupa</strong>Thanks<br />
#<strong>Bupa</strong>Thanks is <strong>Bupa</strong> Aged Care Australia (BACA)’s<br />
new Reward & Recognition program. <strong>Bupa</strong>Thanks<br />
enables peers, managers and residents, including<br />
their families, to nominate an employee for Reward &<br />
Recognition via the use of a <strong>Bupa</strong>Thanks Card. Each<br />
nomination briefly explains how the individual has<br />
demonstrated the <strong>Bupa</strong> Values and/or delivered the<br />
<strong>Bupa</strong> Promise.<br />
#<strong>Bupa</strong>Thanks replaced Personal Best and the Night<br />
of Legends Reward and Recognition program at<br />
BACA. After hearing from our people through the<br />
Global People Survey (GPS), national focus groups and<br />
General Manager surveys, <strong>Bupa</strong>Thanks was created.<br />
In our Care Homes, cards are hand-written and put<br />
into specially-designed heart-shaped containers with<br />
the cards distributed to staff members regularly. In<br />
the Corporate Office, staff can complete the cards<br />
electronically and send them to the staff member<br />
directly. Every month, both the Care Home and<br />
Corporate Office leadership teams review all the<br />
#<strong>Bupa</strong>Thanks Cards that were received for their<br />
respective Care Homes or Corporate Office teams.<br />
Leaders then decide which of the nominees would<br />
receive a High Five up to $50 in value.<br />
Finance & Strategy<br />
Kevin Keane<br />
Rachael West<br />
Diana Black<br />
Adelaide Office Relocation Team<br />
The Adelaide Office Relocation project provided a<br />
unique opportunity to achieve an improvement in the<br />
working environment for our people. It also provided<br />
an opportunity to advance the overall health and<br />
wellbeing of our people.<br />
The design and build of the new workspace has<br />
provided great spaces (new meeting spaces, wellness<br />
zone, collaborative café space) as well as a refreshed<br />
open office environment. The sit-to-stand desks have<br />
given everyone the opportunity to be less sedentary<br />
and this has been particularly appreciated by those<br />
teams who are focused on customer service activity<br />
and very much ‘tied to their workpoint’ due to the<br />
nature of their work. The relocation occurred over a<br />
weekend and went tremendously smoothly, with all<br />
our people able to work as normal on the Monday<br />
morning, with minimal disruption.<br />
Post-relocation, the Customer Service eNPS score<br />
rose 27 points, from +20 to +47 and with feedback<br />
indicating a new work environment was a major<br />
contributor to this.<br />
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