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NOMINEES | PEOPLE LOVE WORKING AT BUPA<br />
NOMINEES | PEOPLE LOVE WORKING AT BUPA<br />
Health Insurance<br />
Sarah Cox<br />
Boost<br />
Beginning with Customer Growth, Boost has been<br />
adopted by Customer Experience, Strategy &<br />
Transformation, Corporate & International, Information<br />
Services and Digital; seeing the total number of users<br />
reach 2,022. The reward and recognition platform<br />
has embedded the <strong>Bupa</strong> Values within the culture<br />
of these teams and has revolutionised how our<br />
people are rewarded. For the first time ever, customer<br />
feedback has a direct impact on how incentivised<br />
teams are rewarded! The platform is also available on<br />
mobile and streams to a social shareable feed, staying<br />
well ahead of the curve when it comes to digital<br />
integration. This means the social stream of Boost<br />
is always engaging, ever-updating and constantly<br />
reflecting the best of our people and culture.<br />
By giving users the flexibility to ‘Boost’ a colleague<br />
based on any of the seven <strong>Bupa</strong> values or four<br />
customer-led behaviours, it also enables our people<br />
to understand their own performance and recognise<br />
where there is room for improvement, or where they<br />
are excelling.<br />
In 2016, Boost was awarded the Best Recognition<br />
Program award, part of the Circle of Excellence<br />
<strong>Awards</strong>, held under the Incentive Marketing<br />
Association (IMA), the body representing companies<br />
who are global leaders in the $90 billion incentive<br />
industry.<br />
People<br />
Carol Corzo<br />
Alisha Mete<br />
Stella Tilkeridis<br />
Josephine Gusman<br />
Joseph Newton<br />
Leigh Sellers<br />
Reconciliation Employment<br />
At <strong>Bupa</strong>, we’re deeply committed to making a meaningful<br />
contribution to our communities and creating a diverse workplace<br />
which reflects our customer base, and where all of our people love<br />
to work.<br />
As part of this commitment, <strong>Bupa</strong> is focused on closing the gap on<br />
indigenous disadvantage by improving employment opportunities<br />
and creating career pathways for Aboriginal and Torres Strait Islanders<br />
in health and care. In June 2016, <strong>Bupa</strong>’s Aboriginal and Torres Strait<br />
Islander Employment Strategy was launched as part of the overall<br />
inaugural Reconciliation Action Plan which articulated how our<br />
leaders and our people can all contribute to establishing pathways for<br />
Indigenous people to grow their career prospects with <strong>Bupa</strong>.<br />
In a relatively short period of time, the team has made significant<br />
inroads in establishing both key partnerships with Aboriginal and<br />
Torres Strait Islander organisations and building greater awareness of<br />
Indigenous peoples and customers. There have been many successes<br />
to date such as the launch of the highly successful Student Trainee<br />
Program with Maxima, which is now a national Customer Growth<br />
program. <strong>Bupa</strong> is the first health and care company to partner with<br />
Careertrackers as a 10x10 corporate partner. This is a 10-year partnership<br />
commitment by <strong>Bupa</strong> to support Indigenous interns at <strong>Bupa</strong>. We have<br />
grown from hosting two interns in 2015 to eleven in <strong>2017</strong>.<br />
The team has developed programs to onboard, train and retain our<br />
interns and trainees so that they thrive and stay at <strong>Bupa</strong> through<br />
specifically developed programs including a two-day onboarding<br />
immersive program for interns and specific onboarding for trainees.<br />
The internship program has a retention rate of 100%.<br />
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