sustainabilityreport2003.pdf

effective. The Corporation plans to conduct such surveys every 2-3 years to
gauge staff perception, satisfaction and morale in a more timely and efficient
manner.
97% of the 2,000 randomly selected staff that were invited participated in the
2003 survey. To ensure confidentiality and impartiality, an independent
survey company assisted in the project and performed the data analysis.
Results of the survey will be released in 2004 and will further support MTR in
making continuous improvements.
5.3.5 Equal Opportunities
MTR’s Code of Conduct formally commits the Corporation to the achievement
of equal opportunities for all its employees. All employees are assessed on
their ability and suitability to meet their job requirements irrespective of their
seniority, gender, race, age or educational background.
5.3.6 Human Rights
Most of MTR’s core business activities take place in Hong Kong where Human
Rights violations such as child, forced and compulsory labour are extremely
rare. Our entry into markets outside Hong Kong will require additional
vigilance on such issues. Currently, this work primarily comprises design for
which we employ engineering professionals. In all cases, we ensure
compliance with local laws.
5.3.7 Rewards & Benefits
MTR benchmarks the rewards and benefits provided to staff against other
large and reputable Hong Kong companies to attract and retain high calibre
people at all levels.
During the SARS-stricken economy, MTR launched a series of cost reduction
measures. Among these was the “One Day No Pay Leave Per Month
Programme”, implemented upon consultation with staff from July to December
2003. Due to staff commitment and hard work, MTR’s patronage and other
commercial activities recovered sooner than expected. To show MTR’s
appreciation, we provided all staff with a special payment to fully compensate
the reduction in salaries.
Developing & Retaining Motivated and Skilled Staff – Progress against 2003
Targets
Achieved
Achieved
Achieved
Not achieved
Achieved
Conduct a pilot training program for 1,200 managerial and supervisory
staff as one of the follow-up actions of the 2001 Staff Attitude Survey.
To achieve the targeted training ratios for Operations Division Staff (3-
4%) and staff of other divisions (1-2%)
Management training and development department to provide 346
training classes and 8073 trainee mandays for MTR staff.
Promote HR knowledge sharing and enhance staff’s knowledge through
the development and provision of a comprehensive Human Resource
Knowledge Management System.
Maintain open staff communication and consultation.
MTR CORPORATION SUSTAINABILITY REPORT 2003
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