sustainabilityreport2003.pdf

commercial properties above and adjacent to its stations and depots in
partnership with property developers. MTR has also retained a number of
shopping centres as long-term investments and provides property
management services to almost 50,000 residential units and four shopping
centres.
CoMET is an international railway benchmarking programme, conducted
annually by the Railway Technology Centre of Imperial College, London. It is
made up of a group of eleven of the world's largest metropolitan railways
(metros). The metros are in major cities in Europe, Asia and the Americas
and each have more than 500 million passengers per year. CoMET’s most
recent Key Performance Indicator (KPI) Report was presented at its annual
meeting in October 2003. More information about CoMET is available at
www.bestransport.org. MTR’s performance was benchmarked against those of
its international counterparts using KPIs related to Customers, Internal
Processes, Safety and Finance. MTR was ranked as the top metro in terms
of asset utilization, having the densest capacity per route kilometer (Figure
3.2) but slipped to the number two position in terms of customer service, as
teething problems on the new Tseung Kwan O Line affected passenger
journeys on time (Figure 3.3). Identities of the other metropolitan railways in
the CoMET Report have been removed to maintain confidentiality.
Figure 3.2 Capacity km per Route km
450
400
350
300
250
200
150
100
50
0
MTRC
Source : Community of Metros (CoMET)
Density: Capacity km per route km
Other metropolitan railways
2002
2001
MTR CORPORATION SUSTAINABILITY REPORT 2003
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