2016 Spring Newsletter

wayne’s letter
A number of years ago when visiting family in
Alaska, we hiked to the Harding icefields or at
least that was the plan. It is a four mile hike
with 1000 foot rise of elevation with each mile.
After several hours of hiking, you would see
false summits. As you reached the “summit,”
you were disappointed to find the full height
of the mountain still in front of you. You kept
climbing to the next “summit” only again to
realize that it was nothing more than a stopping
point on the continual hike. At some point, I
gave in. I couldn’t continue on any further. This
was before handy GPS units in our phones.
The thing that bothered me the most is I had
no idea how close I was to reaching the top. It
could have been the next “summit” that I could
see; however, I already had my hopes dashed a
dozen times thinking I had reached the top so I
was jaded to the thought that the next one really
was the end. As I turned down that mountain, I
was amazed how far I had come. Just a couple
of hours earlier, I was at that valley floor several
thousand feet below. It was a breathtaking view.
Looking back now, I think I missed the purpose
of the trek. I had been so focused on getting to
the top to see the amazing view of the icefields
that I missed the amazing views of the valley
below. I was so focused on the climb in front of
me that I missed looking back to see how far
I had come. The unending climb ahead of me
broke my will. I should have continued to look
back to see how far I had come to encourage
me to continue. I think we get into this same
mode in our businesses. Every day there is
a new challenge. Every day there is another
obstacle to climb over. It is an unending task
that can break a person’s will to continue. We
need to stop on occasion and look back at all
we have accomplished. Take in the stunning
view of where we used to be.
upcoming training & events
February 17-18
NAXSA
Chandler, AZ
February 21
The User’s Meeting
Atlanta, GA
February 25
Regional Training
Atlanta, GA
March 8-9
Canadian Rental Mart
Toronto, Ontario
When I started with Point of Rental in 1993, I
was the fourth employee. We had one product
and less than a hundred customers. Now we
have a team of more than 50 professionals.
As you will see in our article on Rental Elite
(page 11), we now have three products, and
they are used by thousands of customers in
20 countries. This year we opened a branch
office in Australia to better serve our customers
in that part of the world (see page 9). We are
used by some of the largest independent
rental stores, one of the largest construction
companies in the US, the largest camera
dealer in North America, as well as the largest
professional basketball league in the world.
Wow, it has been quite the climb! Our new look,
including a new logo and new product names
(which you can read about on page 5) is an
outward reflection of our progress.
As we turn towards the mountain once again,
it is exciting to see where we have been and
even more exciting to see where we are going
by each step of the climb getting better, doing
better, and being better. There is no top of this
mountain so just enjoy the climb...and the
beautiful views.
Wayne Harris
CEO of Point of Rental Software
May 5-6
The Hire Show
Gold Coast, Australia
June 4-10
InfoComm
Las Vegas, NV
features
02
WebPay Links
This new feature allows you to embed
clickable links in contracts, statements, and
emails relating to contracts and statements.
03
Point of Rental Careers: Why We Want to Be
Like Earl!
Last August marked Earl’s 30-year
anniversary with Point of Rental. With such a
big milestone, we had to celebrate big!
04
Customer Service Tips
Our customer service guru, Frances Ellison,
sends out weekly emails with tips on keeping
a good attitude. Read some of her advice on
how to provide the best customer service.
05
Inside Our New Look
For over 30 years, Point of Rental has built
software that has changed the industry. Now,
we are changing things again...
07
Point of Rental is a Finalist in Google’s
Innovative Cloud Awards
We went to Google’s headquarters to
compete in their worldwide Cloud Cup Awards
against products from 59 countries.
09
Point of Rental in the Land of Oz
Our new branch in Melbourne, Australia, is
officially open for business!
11
Think you can handle it all?
We do! Introducing our new Rental Elite
product that is completely customizable for
large corporations looking to integrate rental
their way.
13
A Recap of Our International Conference
Check out everything you missed at our 2015
event and see why you can’t miss this year’s
conference!
February 22-24
The Rental Show
Atlanta, GA
March 29
Free Webinar
pointofrental.com/events
June 7
Free Webinar
pointofrental.com/events
1
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contact
Phone: 800-944-RENT
Email: info@PointofRental.com
POINTOFRENTAL.COM / SPRING 2016