2016 Spring Newsletter

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wayne’s letter A number of years ago when visiting family in Alaska, we hiked to the Harding icefields or at least that was the plan. It is a four mile hike with 1000 foot rise of elevation with each mile. After several hours of hiking, you would see false summits. As you reached the “summit,” you were disappointed to find the full height of the mountain still in front of you. You kept climbing to the next “summit” only again to realize that it was nothing more than a stopping point on the continual hike. At some point, I gave in. I couldn’t continue on any further. This was before handy GPS units in our phones. The thing that bothered me the most is I had no idea how close I was to reaching the top. It could have been the next “summit” that I could see; however, I already had my hopes dashed a dozen times thinking I had reached the top so I was jaded to the thought that the next one really was the end. As I turned down that mountain, I was amazed how far I had come. Just a couple of hours earlier, I was at that valley floor several thousand feet below. It was a breathtaking view. Looking back now, I think I missed the purpose of the trek. I had been so focused on getting to the top to see the amazing view of the icefields that I missed the amazing views of the valley below. I was so focused on the climb in front of me that I missed looking back to see how far I had come. The unending climb ahead of me broke my will. I should have continued to look back to see how far I had come to encourage me to continue. I think we get into this same mode in our businesses. Every day there is a new challenge. Every day there is another obstacle to climb over. It is an unending task that can break a person’s will to continue. We need to stop on occasion and look back at all we have accomplished. Take in the stunning view of where we used to be. upcoming training & events February 17-18 NAXSA Chandler, AZ February 21 The User’s Meeting Atlanta, GA February 25 Regional Training Atlanta, GA March 8-9 Canadian Rental Mart Toronto, Ontario When I started with Point of Rental in 1993, I was the fourth employee. We had one product and less than a hundred customers. Now we have a team of more than 50 professionals. As you will see in our article on Rental Elite (page 11), we now have three products, and they are used by thousands of customers in 20 countries. This year we opened a branch office in Australia to better serve our customers in that part of the world (see page 9). We are used by some of the largest independent rental stores, one of the largest construction companies in the US, the largest camera dealer in North America, as well as the largest professional basketball league in the world. Wow, it has been quite the climb! Our new look, including a new logo and new product names (which you can read about on page 5) is an outward reflection of our progress. As we turn towards the mountain once again, it is exciting to see where we have been and even more exciting to see where we are going by each step of the climb getting better, doing better, and being better. There is no top of this mountain so just enjoy the climb...and the beautiful views. Wayne Harris CEO of Point of Rental Software May 5-6 The Hire Show Gold Coast, Australia June 4-10 InfoComm Las Vegas, NV features 02 WebPay Links This new feature allows you to embed clickable links in contracts, statements, and emails relating to contracts and statements. 03 Point of Rental Careers: Why We Want to Be Like Earl! Last August marked Earl’s 30-year anniversary with Point of Rental. With such a big milestone, we had to celebrate big! 04 Customer Service Tips Our customer service guru, Frances Ellison, sends out weekly emails with tips on keeping a good attitude. Read some of her advice on how to provide the best customer service. 05 Inside Our New Look For over 30 years, Point of Rental has built software that has changed the industry. Now, we are changing things again... 07 Point of Rental is a Finalist in Google’s Innovative Cloud Awards We went to Google’s headquarters to compete in their worldwide Cloud Cup Awards against products from 59 countries. 09 Point of Rental in the Land of Oz Our new branch in Melbourne, Australia, is officially open for business! 11 Think you can handle it all? We do! Introducing our new Rental Elite product that is completely customizable for large corporations looking to integrate rental their way. 13 A Recap of Our International Conference Check out everything you missed at our 2015 event and see why you can’t miss this year’s conference! February 22-24 The Rental Show Atlanta, GA March 29 Free Webinar pointofrental.com/events June 7 Free Webinar pointofrental.com/events 1 Stay up-to-date with the latest Point of Rental information. Follow us on social media! contact Phone: 800-944-RENT Email: info@PointofRental.com POINTOFRENTAL.COM / SPRING <strong>2016</strong>
Empower Your Customers With the Freedom to Pay Anywhere WELCOME TO WEBPAY We now have a new WebPay Link feature that will provide your customers with an easy and convenient way to pay their rental contracts online! This new feature allows you to embed clickable links in contracts, statements, and emails relating to contracts and statements. Fully functional on any Internet-enabled device, these links provide your customers with easy access directly from the invoice or statement to the WebPay portal where they can make payments quickly and securely. Now, rather than processing payments over the phone or requiring customers to come into the store to make payments, you can email the invoices to your customer with a click of a button! Available on both our Rental Expert and Rental Elite products, this feature offers a whole new level of security for processing payments. When combined with Point of Rental’s integrated website solution by RentalHosting.com, WebPay Link maximizes full capabilities by automatically processing payments. Once the web payment is made by the customer, the integrated website will automatically apply the payment to the appropriate contract or account within Point of Rental Software and update the customer’s payment status. To learn more about this new feature, email sales@pointofrental.com or call 1-800-944-7368. Fully functional on any internet enabled device and can be embedded in contracts, statements, PDFs, emails and much more Links take the customer directly to the customer portal where they can convieniently and securely make payments and see account details Fully integrated with Point of Rental’s integrated web solutions by RentalHosting.com, this feature automatically processes and posts payments to the customer’s account POINTOFRENTAL.COM / SPRING <strong>2016</strong> 2 2
Page 1: To The Point Insight for the Rental
Page 5 and 6: Service Tips Customer service is th
Page 7 and 8: POINTOFRENTAL.COM / SPRING 2016 6
Page 9 and 10: Figure 1: Workbench Overview of Ren
Page 11 and 12: a month,” Eastburn stated. “As
Page 13 and 14: Case Study: Star Rentals Challenge
Page 15: An Inside Look The following guest

2016 Spring Newsletter

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