Jeweller - December Issue 2017

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Christmas Gift With Purchase Stock up on our newest collection and take advantage of our Christmas gift with purchase offer! GWP $139 RRP 02 9415 6663 | info@najo.com.au | najo.com.au | Get Social with us! #najojewellery
RETAIL HAS CHANGED FOREVER, ADAPT NOW TO SURVIVE VOICE OF THE AUSTRALIAN JEWELLERY INDUSTRY EXCLUSIVE ONE-TO-ONE WITH DIAMOND ‘REBEL’ MARTIN RAPAPORT DECEMBER 2017 SCOURING THE GLOBE FOR STORE DESIGNS WITH X FACTOR CONTENTS DECEMBER 2017 13/ 21/ 26/ FEATURES REGULARS BUSINESS 13/ DIAMOND REBEL Up close and personal with nonconformist Martin Rapaport. 17/ FEELING GOOD Pandora’s David Allen shares insight on the great customer experience. 7/ Editorial 8/ Upfront 9/ News 10/ Top Products 45/ Gems Colour investigation: zircon 39/ Business feature David Brown discusses the merits of the morning staff meeting. 41/ Selling Doug Fleener says showing outof-stock product is good practice … if done correctly. 21/ NEW NORMAL In-depth analysis on the changing retail landscape and ways to adapt. 26/ X FACTOR Be inspired by international store designs that ‘wow’. 46/ 10 Years Ago 47/ Calendar 48/ My Bench 50/ Soapbox Suppliers need to adjust margins, Hayley Birtles-Eades says. 42/ Management Generic business advice rarely works, David Sharpe warns. 43/ Marketing Dale Furtwengler proposes a peace treaty for sales and marketing. 44/ Logged On Embrace staff collaboration tools this Christmas, Lilian Sue reports. Wild ride Maverick + + X factor Front cover description: Lesedi La Rona rough diamond. Image courtesy: Graff Diamonds December 2017 Jeweller 5
Page 1 and 2: VOICE OF THE AUSTRALIAN JEWELLERY I
Page 3: WORLD SHINER PTY LTD Inspired Perfo
Page 8 and 9: UPFRONT “I first worked in my fam
Page 10: TOP PRODUCTS TOP PRODUCTS FOR 2017
Page 13 and 14: MARTIN RAPAPORT IMAGE COURTESY: PRO
Page 15 and 16: ® TONES & SILVER WHOLESALERS OF QU
Page 17 and 18: CUSTOMER EXPERIENCE Defining the cu
Page 19 and 20: CUSTOMER EXPERIENCE core competenci
Page 21 and 22: NEW NORMAL Prospering in the New No
Page 23 and 24: NEW NORMAL increase. There will be
Page 25 and 26: NEW NORMAL however, it’s importan
Page 27 and 28: Andrés Gallardo Name: Pablo Limón
Page 29 and 30: Butani Name: Stefano Tordiglione Po
Page 31 and 32: Luxe by Hugh Rice Name: Lloyd Blake
Page 33 and 34: Brands do not appear from nothing,
Page 35 and 36: GEMSTONE FACETING faceting. I will
Page 37 and 38: When you open your eyes it’ll be
Page 39 and 40: BUSINESS THE MERITS OF A MORNING ME
Page 41 and 42: SELLING SELLING WHAT’S IN STOCK
Page 43 and 44: MARKETING & PR WAGING WAR: MARKETIN
Page 45 and 46: GEMS COLOUR INVESTIGATION: ZIRCON z
Page 47 and 48: CALENDAR 2018 TRADE SHOW CALENDAR N
Page 50 and 51: SOAPBOX MARGIN CALL I’ve been in
Page 52: MERRY CHRISTMAS FROM ALL OF US pms

Jeweller - December Issue 2017

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