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UNIT A ... REVISION SKILLS Complete the sentences below with the words in the box. I absolutely achieve back best great mind purpose stage suggest think 1 The ............ of the meeting this morning is to plan next month's launch. 2 What we need to ............ today is an agreement on the budget. 3 I don't ............ we could move the launch to next month, do you? 4 Can I ............ that we schedule a meeting for early next week? 5 That's ............! 6 That's the ............ idea I've heard for a long time. 7 Don't hold ............. 8 Say whatever comes to ............ . 9 At this ............ , we want all your ideas, however crazy you think they are. 10 You're ............ right. 3 Building relationships VOCABULARY Circle the odd verb or verb phrase out in each group. 1 break off cement sever end 2 create damage jeopardise hurt 3 build up strengthen begin grow 4 foster maintain look after endanger 5 develop promise encourage promote 6 dis<strong>ru</strong>pt improve cultivate make better 7 restore resume establish restart 8 undermine sour weaken allow MULTIWORD VERBS Match the sentence halves. 1 We arrived at 7.58 and the train set a) forward to seeing you next week. 2 Let's set b) up the new contract while we continued 3 I need to catch discussing the schedule. 4 Alicia drew c) off at eight o'clock. We barely made it! 5 I was looking for d) up with Freda - she's way ahead of me. 6 I'm looking e) on the printer. Is that OK with you? f) 7 I'm going to carry on working until I finish. 8 I need to switch g) Ramon this morning, but I didn't see him. h) up a meeting for Tuesday. 34
UNIT A .... REVISION WRITING Read the note and the background information. Write an e-mail of 75-100 words from Tom Jordan to Joao Pereira. Say who advised you to e-mail and why you're writing; explain your work and suggest a meeting. Tom. If you want to talk to someone about Brazil's petroleum industry, e-mail Joao Pereira Udp44@brazchem.com). He can probably give you some facts and figures. Tell him that Judy Milligan suggested you get in touch. I worked with Joao in Dubai a few years ago. Best, Judy Information about you: • job - a business journalist • current project - research on how various industries are coping with the current economic climate • plan - produce a documentary film for TV • Judy Milligan - old friend of yours • travel plans - you'll be in Sao Paulo next month Cultures 1: Doing business internationally Complete the sentences below with the words in the box. I direct flexible local patient product relax reliable rip-off 1 It's important to listen to people who have ............ knowledge. 2 The ............ has to be right for the market. 3 You have to get the price right. Having a product that's high-end is OK, but if people think it's a ............ , that's a real problem. 4 If you want to have a good reputation, you have to be ............ and do what you say you'll do. 5 It's important to be ............ when you're negotiating. In many cultures, it takes time build a relationship before you can talk business. 6 When you do business in Russia, it's important to ............ and socialise. 7 The extent to which people are ............ varies considerably across cultures. In some places, you have to pay careful attention even to understand if the person is saying yes. In other places, people may seem very ab<strong>ru</strong>pt when they say what's on their mind. 8 It's extremely important to be ............ when doing business internationally. 35
Page 1 and 2: 3rd Edition Upper Intermediate Davi
Page 3 and 4: CONTENTS DISCUSSION TEXTS LANGUAGE
Page 5 and 6: INTRODUCTION What is in the units?
Page 7 and 8: UNIT 1 •• COMMUNICATION m Which
Page 9 and 10: UNIT 1 COMMUNICATION . . . . . . .
Page 11 and 12: UNIT 1 H COMMUNICATION SKILLS Deali
Page 13 and 14: The new Communications Director Bet
Page 15 and 16: UNIT 2 H INTERNATIONAL MARKETING Ma
Page 17 and 18: UNIT 2 .... INTERNATIONAL MARKETING
Page 19 and 20: UNIT 2 INTERNATIONAL MARKETING Bra
Page 21 and 22: UNIT 2 •• INTERNATIONAL MARl
Page 23 and 24: UNIT 3 H BUILDING RELATIONSHIPS Des
Page 25 and 26: UNIT 3 ... BUILDING RELATIONSHIPS I
Page 27 and 28: UNIT 3 ... BUILDING RELATIONSHIPS >
Page 29 and 30: UNIT 3 H BUILDING RELATIONSHIPS Van
Page 31 and 32: WORKING ACROSS CULTURES H DOING BUS
Page 33: UNIT A H REVISION SKILLS Match the
Page 37 and 38: UNIT 4 H SUCCESS Read this news rep
Page 39 and 40: II Complete this text with the word
Page 41 and 42: UNIT 4 H SUCCESS Three key skills i
Page 43 and 44: You are members of the negotiating
Page 45 and 46: UNIT 5 .... JOB SATISFACTION Synony
Page 47 and 48: UNIT 5 .... JOB SATISFACTION Articl
Page 49 and 50: UNIT 5 H JOB SATISFACTION A headhun
Page 51 and 52: UNIT 5 • JOB SATISFACTION To: Fro
Page 53 and 54: I] B Match these sentence halves fr
Page 55 and 56: AGENCY I\. lEAlA1t1JI ;, -- ,q"' I
Page 57 and 58: UNIT 6 •• RISK l!I Match these
Page 59 and 60: You are directors of WCM. Work in g
Page 61 and 62: WORKING ACROSS CULTURES H WORKING I
Page 63 and 64: UNIT B ,.,. REVISION WRITING Imagin
Page 65 and 66: UNIT B .... REVISION SKILLS Match t
Page 67 and 68: Management qualities B UNIT 7 n- MA
Page 69 and 70: UNIT 7 .... MANAGEMENT STYLES Stude
Page 71 and 72: UNIT 7 •• MANAGEMENT STYLES l!I
Page 73 and 74: UNIT? •• MANAGEMENTSTYLES Manag
Page 75 and 76: fJ Match the prefixes of the words
Page 77 and 78: UNIT 8 ...... TEAM BUILDING Recipes
Page 79 and 80: UNIT 8 .,. TEAM BUILDING Resolving
Page 81 and 82: Area: South-East/West • • • *
Page 83 and 84: UNIT 9 H RAISING FINANCE Financial
Page 85 and 86:
UNIT 9 H RAISING FINANCE II Complet
Page 87 and 88:
UNIT9 H RAISING FINANCE l!I Researc
Page 89 and 90:
Target audience 20-40-year-olds. Fr
Page 91 and 92:
WORKING ACROSS CULTURES .... MANAGI
Page 93 and 94:
UNIT C H REVISION SKILLS Match the
Page 95 and 96:
UNIT C H REVISION SKILLS Complete t
Page 97 and 98:
UNIT 10 •• CUSTOMER SERVICE Com
Page 99 and 100:
UNIT 10 CUSTOMER SERVICE Customer
Page 101 and 102:
UNIT 10 .... CUSTOMER SERVICE El Ho
Page 103 and 104:
4) .. To : I Customer Services Depa
Page 105 and 106:
UNIT 11 H CRISIS MANAGEMENT Handlin
Page 107 and 108:
UNIT 11 •• CRISIS MANAGEMENT by
Page 109 and 110:
UNIT 11 .... CRISIS MANAGEMENT SKIL
Page 111 and 112:
UNIT 11 •• CRISIS MANAGEMENT Sa
Page 113 and 114:
UNIT 12 .... MERGERS AND ACQUISITIO
Page 115 and 116:
UNIT 12 H MERGERS AND ACQU ISITIONS
Page 117 and 118:
UNIT 12 H MERGERS AND ACQUISITIONS
Page 119 and 120:
UNIT 12 •• MERGERS AND ACQUISIT
Page 121 and 122:
WORKING ACROSS CULTURES INTERNATIO
Page 123 and 124:
UNIT D REVISION SKILLS Complete th
Page 125 and 126:
UNIT D .... REVISION PREDICTION AND
Page 127 and 128:
WRITING FILE E-mails E-mails have t
Page 129 and 130:
WRITING FILE Summaries Hispanics ar
Page 131 and 132:
WRITING FILE Reports Parry, Parry &
Page 133 and 134:
ACTIVITY Fl LE 3 Building relations
Page 135 and 136:
ACTIVITY Fl LE 6 Risk, Case study,
Page 137 and 138:
ACTIVITY FILE Working across cultur
Page 139 and 140:
ACTIVITY FILE 9 Raising finance, Sk
Page 141 and 142:
ACTIVITY Fl LE 5 Job satisfaction,
Page 143 and 144:
ACTIVITY FILE 5 Job satisfaction, S
Page 145 and 146:
ACTIVITY FILE 11 Crisis management,
Page 147 and 148:
GRAMMAR REFERENCE IJ Multiword verb
Page 149 and 150:
GRAMMAR REFERENCE IJ Text reference
Page 151 and 152:
GRAMMAR REFERENCE m Conditionals m
Page 153 and 154:
AUDIO SCRIPTS SOO each for Spain an
Page 155 and 156:
AUDIO SCRIPTS AW Well, we're really
Page 157 and 158:
AUDIO SCRIPTS out one from that lis
Page 159 and 160:
AUDIO SCRIPTS operational risks, fi
Page 161 and 162:
AUDIO SCRIPTS Another key feature o
Page 163 and 164:
AUDIO SCRIPTS a short-term relation
Page 165 and 166:
AUDIO SCRIPTS CD3TRACK 18 Hi, my na
Page 167 and 168:
Each side put their cards on the ta
Page 169 and 170:
GLOSSARY boost 1 v. [T] to increase
Page 171 and 172:
GLOSSARY equity n. (U] the capital
Page 173 and 174:
GLOSSARY premium 1 n. [CJ an additi
Page 175 and 176:
GLOSSARY webinar n. [CJ a talk, les
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