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INNOVATION<br />
you to keep in mind that in<br />
our business, the upside is<br />
limited and the downside is<br />
unlimited!” Yeah, that pretty<br />
much killed any hope of<br />
innovation.<br />
6Innovate only when<br />
you need to.<br />
It’s tantalizing to try<br />
to innovate on demand.<br />
It appears to cost less,<br />
focuses on specific issues,<br />
and provides a rallying cry<br />
when a crisis looms. But<br />
this is like trying to stay<br />
healthy by waiting for a lifethreatening<br />
condition to<br />
arise before paying attention<br />
to your health. A crisis is<br />
a great motivator, but it is<br />
also the most expensive<br />
way to innovate, and it<br />
rarely changes long-term<br />
behaviors. Consider that only<br />
20 percent of all people who<br />
experience a serious cardiac<br />
event go on to modify their<br />
behaviors over the long term.<br />
In the same way, you’ll never<br />
sustain innovation by just<br />
waiting for the next crisis.<br />
7Encourage everyone<br />
to drop any and all<br />
ideas into an electronic<br />
submission box.<br />
The suggestion box is my<br />
all-time favorite innovation<br />
killer. It’s the roach motel of<br />
innovation. Organizations<br />
make two fatal mistakes when<br />
they take this path. First, they<br />
put one part-time person at<br />
the narrow end of a very large<br />
funnel of new ideas. That’s<br />
a setup for disaster. No one<br />
person can keep up with<br />
the flow, and it’s too easy to<br />
shoot down ideas that don’t<br />
pass some unwritten code<br />
of acceptability. Second,<br />
the submitter almost never<br />
knows what happened to<br />
his or her idea, and soon<br />
gives up on even trying.<br />
Ideas need to be treated with<br />
respect. Our ideas are our<br />
children. We want them to be<br />
acknowledged, cared for, and<br />
nurtured. Ignoring ideas is the<br />
best way to convince your<br />
associates that innovation is<br />
nothing more than a hollow<br />
mantra.<br />
Although each of the seven<br />
innovation killers is familiar,<br />
overcoming them requires<br />
constant diligence on your<br />
part. As a leader, it may<br />
well be the most important<br />
responsibility you have to the<br />
long-term success of your<br />
company. It’s hard work–<br />
you have to create a culture<br />
that embraces uncertainty, you<br />
have to define the boundaries<br />
of acceptable failure, and you<br />
have to recognize and reward<br />
measurable innovation. In short,<br />
innovation has to become a set<br />
of habits that is consciously kept<br />
alive through your leadership.<br />
The good news is that if you<br />
work to keep the innovation<br />
killers at bay, you will create a<br />
culture that not only thrives on<br />
innovation but can’t live without<br />
it.<br />
About the author<br />
Tom Koulopoulos is<br />
acknowledged as one of the<br />
industry’s leading futurists. He<br />
is the author of ten books and<br />
founder of Delphi Group, a<br />
25-year-old Boston-based think<br />
tank, which was named one<br />
of the fastest growing private<br />
companies in the US by Inc.<br />
Magazine. Delphi provides<br />
advice on innovation practices<br />
and methods to Global 2000<br />
organizations and government<br />
agencies<br />
A crisis is a great motivator, but it is also<br />
the most expensive way to innovate, and<br />
it rarely changes long-term behaviors.<br />
INNOVATIONANDTECH<br />
January | 2018<br />
45