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INNOVATION<br />

you to keep in mind that in<br />

our business, the upside is<br />

limited and the downside is<br />

unlimited!” Yeah, that pretty<br />

much killed any hope of<br />

innovation.<br />

6Innovate only when<br />

you need to.<br />

It’s tantalizing to try<br />

to innovate on demand.<br />

It appears to cost less,<br />

focuses on specific issues,<br />

and provides a rallying cry<br />

when a crisis looms. But<br />

this is like trying to stay<br />

healthy by waiting for a lifethreatening<br />

condition to<br />

arise before paying attention<br />

to your health. A crisis is<br />

a great motivator, but it is<br />

also the most expensive<br />

way to innovate, and it<br />

rarely changes long-term<br />

behaviors. Consider that only<br />

20 percent of all people who<br />

experience a serious cardiac<br />

event go on to modify their<br />

behaviors over the long term.<br />

In the same way, you’ll never<br />

sustain innovation by just<br />

waiting for the next crisis.<br />

7Encourage everyone<br />

to drop any and all<br />

ideas into an electronic<br />

submission box.<br />

The suggestion box is my<br />

all-time favorite innovation<br />

killer. It’s the roach motel of<br />

innovation. Organizations<br />

make two fatal mistakes when<br />

they take this path. First, they<br />

put one part-time person at<br />

the narrow end of a very large<br />

funnel of new ideas. That’s<br />

a setup for disaster. No one<br />

person can keep up with<br />

the flow, and it’s too easy to<br />

shoot down ideas that don’t<br />

pass some unwritten code<br />

of acceptability. Second,<br />

the submitter almost never<br />

knows what happened to<br />

his or her idea, and soon<br />

gives up on even trying.<br />

Ideas need to be treated with<br />

respect. Our ideas are our<br />

children. We want them to be<br />

acknowledged, cared for, and<br />

nurtured. Ignoring ideas is the<br />

best way to convince your<br />

associates that innovation is<br />

nothing more than a hollow<br />

mantra.<br />

Although each of the seven<br />

innovation killers is familiar,<br />

overcoming them requires<br />

constant diligence on your<br />

part. As a leader, it may<br />

well be the most important<br />

responsibility you have to the<br />

long-term success of your<br />

company. It’s hard work–<br />

you have to create a culture<br />

that embraces uncertainty, you<br />

have to define the boundaries<br />

of acceptable failure, and you<br />

have to recognize and reward<br />

measurable innovation. In short,<br />

innovation has to become a set<br />

of habits that is consciously kept<br />

alive through your leadership.<br />

The good news is that if you<br />

work to keep the innovation<br />

killers at bay, you will create a<br />

culture that not only thrives on<br />

innovation but can’t live without<br />

it.<br />

About the author<br />

Tom Koulopoulos is<br />

acknowledged as one of the<br />

industry’s leading futurists. He<br />

is the author of ten books and<br />

founder of Delphi Group, a<br />

25-year-old Boston-based think<br />

tank, which was named one<br />

of the fastest growing private<br />

companies in the US by Inc.<br />

Magazine. Delphi provides<br />

advice on innovation practices<br />

and methods to Global 2000<br />

organizations and government<br />

agencies<br />

A crisis is a great motivator, but it is also<br />

the most expensive way to innovate, and<br />

it rarely changes long-term behaviors.<br />

INNOVATIONANDTECH<br />

January | 2018<br />

45

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