NetTrade Troubleshooting Guide - GoFrugal Technologies

NetTrade 

Troubleshooting Guide

1. Basic information 

1. Check for Installed NetTrade edition 

� B2B — Business to Business (Sales and purchase transaction) 

� B2H — Branch to Head Office (Transfer out and transfer in transaction 

� Enterprise — Both B2B and B2H functionality. 

2. POS - Relation (RPOS6, RPOS7, DE5, RE6, HQ) with compatible versions of other 

warehouse \ branch \ outlets. 

3. Customer details like Customer ID,Order No, branch, outlet phone no (refer SAM-EE) 

must be know before trouble shotting. 

4. Check for “Windows Firewill” if it is running you must add exceptions for RayMedi 

applications (NetTrade, FTP, NTService, NTIPclient, NT Apache) see below image. 

5. Check if any antivirus is installed, if yes add a exception for RayMedi applications 

( NetTrade, Ftp, Ntservice, Ntapache exe's) in anitivirus like (K7, Quick Heal, Total 

Security, Symantac Endpoint Firewall, E-Scan, Bit Defender, NoD32).

6. Check for if NetTrade Server is installed in “Internet Client Machine” if yes check for if 

proxy is used. 

� Verify the Internet proxy is enabled. 

2 . Finding Your IP address 

Solution : 

In NetTrade, go to Help --> About 

� LAN (Local Area Network) IP eg. 192.168.1.2 

� WAN (Wide Area Network) IP eg. 122.167.5.201 

Or 

WAN from URL 

� http://canyouseeme.org (Find Your ip & Check running ports check tool) 

� http://ipinfo.info 

� http://whatismyip.com/ 

� http://itsyourip.com/ 

� http://myipaddress.com 

� http://getip.com 

3. Tips to save you support time 

3.1 Open Port verification 

3.1.1 Goto URL --> http://www.t1shopper.com/tools/port-scanner/ 

If no response on port, Port not added in router for that Local IP. [Please add it] 

3.1.2 http://canyouseeme.org 

Case 1: 

Port Blocked MSG (Reason: Connection refused) 

Cause: Port not added in router for that Local IP 

Solution: Add port in router. 

Case 2: 

Port Blocked msg (Reason: Connection timed out) 

Cause a: Blocking but port Forward Done 

Solution: Check firewall & Required service is running OR not). 

Cause b: No route to host -means invalid configuration in router settings (If a port given, for 

the different IP) (Refer attached image)

Solution: 

Remove a IP in router page.(In router port is unique) 

If you need more than one IP for VNC/ NetTrade apache port. Change the VNC /NetTrade 

Apache port for another machine. (refer the image)

Note: Before above checking check for if the required services are running or not (ex: 

NetTrade 6565 - apache port listing in 6565 port, For VNC 5900- vnc server running in 5900, 

SQL default -1433 listing) 

C:\Documents and Settings\admin>netstat -an | findstr 1433 

TCP 0.0.0.0:1433 0.0.0.0:0 LISTENING 

TCP 192.168.1.164:1433 192.168.1.164:1865 ESTABLISHED 

TCP 192.168.1.164:1865 192.168.1.164:1433 ESTABLISHED 

TCP [::]:1433 [::]:0 LISTENING 

4 Trouble Shooting problems or error messages 

4.1 Could not upload file 

Solution: 

� Check the NetTrade Sevice is running or not in the destination place[To which party file 

being transfer. 

� Check the Folder for in this outlet, in Destination place [Tools-->EDI Partner Settings , 

for that party ,here assign code] 

� Restart the NetTrade Sevice, in Destination place 

� Check for any port block in the Firewall for RayMedi NetTrade 

4.2 Internet connection forcefully rejected 

� Check if any Anti-virus is blocking the RayMedi NetTrade,in the Destination place 

� Check the NetTrade apache in the Firewall, in Destination place

4.3 Destination host not reachable 

� Check the IP address in “EDI Partner setting” for the party 

� Check the NT sevice running in the Destination place 

4.4 http- 503-Service not available 

� Check NetTrade apache in the Local machine is it running or not 

� Check the proxy settings in Local machine 

4.5 Connection to server failed, Cannot upload file 

� Check NT Apache Service is Installed and running 

4.6 Version mismatch between Backup file and Database 

Case 1 : 

If you have applied the NT patch now and above error message is displayed means NT patch 

is not applied successfully 

Solution : 

Apply the NetTrade patch again. 

Case 2 : 

If NT is reinstalled and crash restore is done for older version of database? 

Solution : 

Step 1 : If yes, uninstall NT and Install the older version setup for NT. 

Step 2 : Crash restore the NetTrade DB older version of backup 

Step 3 : Then apply the new version of patch. 

4.7 Please Start SQL Server to work with NetTrade 

Cause: 

If MSSQLServer is not running 

Solution: 

Check MSSQLServer service is installed & running 

If it is installed, but not start then follow below step 

Goto run type –> NET START MSSQLSERVER 

or 

Goto run type –> services.msc then start the MSSQL Service. 

4.8 Password not correct 

Invalid user name or password 

Solution: 

Check for typed User-name / Password is correct or not. 

Step: 

Go to --> RayMediTools –> Security Manager --> User list --> Change password here. 

4.9 Cannot Import Period Backup without Complete Backup 

Solution : 

Receive Complete Backup First, then receive Period Backup 

4.10 Sequence Mismatch at HQ/HO 

Cause :

For some of the Period backup files are not received in HO or Backup may have been deleted 

or their is some data issue occurred. 

Solution : 

� Send Last backup request from HQ / HO. 

4.11 Getting message like Please select a valid packing? 

Cause : 

While receiving the new item from other outlets (Branch / Distribution / Warahouse) packing 

details is not set correctly 

Solution: 

Verify the packing details and select a valid packing. Packing must be a numeric value. 

4.12 Connection to server failed 

Solution: 

� Check NT service is Started, 

� Check NT Apache Service is installed / running 

� Check SQLServer is running 

� Exit NT, then restart the NetTrade 

4.13 You have not been allotted any session, your session is closed 

Cause: 

Sessions is not updated 

Menus are not alloeted for the user. 

Solution : 

Update session through Admin user for NetTrade. 

Check in Security Manager under USER SECURITY for that particular User, their should be 

“Menu” alloted, if there are no menu alloted then allot some menus 

4.14 Invalid backup file 

Cause : 

Some file are corrupted. 

Solution : 

� Resend the Backup from Branch/Outlet 

4.15 Invalid Transactions (Item, Contact, Tax...) (while any receive the tranctions, if it 

shows “Invalid Transactions”) 

Cause : 

Reinstalaltion is done but may be Database is not restored or 

the transaction xml is not for that specific oulet 

Solution : 

� Local party code or Assigned HQ Code may be different contact HQ 

4.16 Files being received by another user 

Cause : 

Some one is receiving /viewing that transaction in Client Machine or Server Machine.

Solution: 

� Verify if the transaction is receiving/viewing in Some other machine, 

○ If yes skip the transactions here. 

○ If no, restart the NetTrade once. 

4.17 When NetTrade open “Software Tampered” 

Cause : 

Registry is corrupted 

Solution : 

Reinstall the NetTrade 

4.18 Getting error message “Product installation not proper” 

Cause : 

Some tables entries are missing. 

Solution : 

Reinstall RayMedi NetTrade. 

4.19 Your trial period has expired 

Cause : 

30 days Trial is expired 

Solution : 

Contact RayMedi, GoFrugal Technologies 

or 

If you are a registered user, kindly activate the product through Online 

4.20 Activation testing failed due to Order number mismatch. Contact RayMedi Vendor 

or 

Activation testing failed Due to HarddiskId mismatch. Contact RayMedi Vendor 

Cause : 

Reinstalled NetTrade but database is not restored properly 

Solution: 

Step 1 : Install existing version of NetTrade setup 

Step 2 : Activate the NetTrade from SAM 

Step 3 : Then crash restore the NetTrade DB 

Step 4 : Apply new version patch for NetTrade 

4.21. Data Mismatch - Kindly contact RayMedi vendor or Registration not Properly Done, 

Please Contact Program vendor 

Cause : 

Reinstalled NetTrade database not properly restored. 

Solution 

Step 1 : Install existing version of NetTrade setup 

Step 2 : While installation time, give correct Business Type B2B/B2H/Enterprises

Step 3 : Activate the NetTrade from SAM 

Step 4 : then crash restore the NetTrade DB 

Step 5 : Apply new version patch for NetTrade 

4.22 NetTrade Apache configuration file not available 

Cause : 

NetTrade Apache path location different or NetTrade Apache not installed. 

Solution 

� Select the patch where NetTrade Apache Configuration file exists. 

� Installed the NT Apache service in NetTrade application path. 

4.23 Please complete the Registration process with HQ 

Cause: 

Registration is not done properly with HQ 

Solution: 

Re register with HQ 

4.24 Invalid Identity for Source 

Cause: 

1) Mismatch NetTrade order number and PeerGroup order number or 

2) Mismatch NetTrade Phone number and PeerGroup phone or 

3) This outlet not register with PeerGroup Central Server. 

Solution: 

Contact our RayMedi Support. 

4.25 HTTP Error -500 internal server error 

Cause: 

Sometimes router/ dsl modem/ fire wall locking the files. (in receiving end) 

Solution: 

Restart the Router / DSL modem / Machine at destination point (in receiving end) 

4.26 The requested address is a broadcast address but flag is not set 

Cause: 

NetTrade Service port is blocked in source side 

Solution: 

Configure the NTSevice port(7070) to allow the Firewall / Anti-virus 

Configure the NT-Apache port to allow the Firewall / Anti-virus

Date:: 04-JUNE-2010 

NetTrade_Troubleshooting_Guide_1.1 

Ver 1.1 

Changes done: 4.27 to – 4.36 , 10 Questions added and some useful information added. 

Features added information 

from 4035 patch/setup , we introduced the customer id- in Help-About

http://sam.gofrugal.com 

4.27 

While open the application in NTServer [DE Client] - Showing this error, After add the DE 

server name in Cliconfg - Alias tab, Client is opened - But after restart the system the same 

error occur. I just removed, I can't understand whats' the issue 

Cause: 

EDI-process/Transactions not send.

Solution: 

1.Enable Tcp/ip and named pipes from cliconfg in Start-->Run 

also check the both sql port in RayMedi Server/Client 

2.goto osql login 

sp_addlinkedserver 'machinename','SQL Server' 

go 

ex: osql -S .\gft -Usa 

password 

sp_addlinkedserver '.\gft ' , 'SQL Server' 

4.28. While installing NetTrade Client with Anti-virus enabled IT-infrastructure

Cause: 

timeout expired in sql connection or waiting for user action 

Solution: 

1. Add the SQL Port in Firewall/Anti-virus ,exception list 

2. user action required for this process, please allow the process to execute 

or retry the process 

4.29 Could not upload File at Designation(YYYYY) 

Internet Error: Connection is forcefully rejected 

Cause: any Transactions send/receive pending/Failed

Solution: 

Refer 4.1 and 4.2 

if Apache service is not installed , please try this. 

Goto Apache bin path in CMD prompt 

D:\Program Files\NetTradeDE\bin>Apache_service.bat install 

apache: Could not determine the server's fully qualified domain name, using 192. 

168.1.91 for Server-name 

The NetTradeApache service is starting... 

The NetTradeApache service was started successfully. 

4.30 While send the Transactions no message appeared and nothing done 

Cause: No Response for send transactions. 

Solution: 

Check the Transactions path and database path(problem created due to incorrect database 

path restore in Re installation) ISSUE Fixed in latest versions. 

4.31 unexpected error in procedure:Sqlbackup...msdb cannot be opened due to 

inaccessible files 

Cause: NetTrade backup status sowing failed..

Solution: 

tasks 

1.stop the sqlserver(net stop mssqlserver/Mssql$gft) 

1a. start the sqlserver in single user mode ('C:\Program Files\Microsoft SQL 

Server\MSSQL.1\MSSQL\Binn'> 

start sqlservr.exe -c -T3608 

2.deattch the MSDB(sp_detach_db msdb) 

3.move/rename the damaged msdbdata.mdf and msdblog.ldf 

4.recreate msdb( osql -E -i instmsdb.sql) path= 

'C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\ 

Install' 

4.32 .. 301 Moved permanently/http error 302 found 

Cause : NetTrade Files send/receive failed & also ip-address registration failed in source. 

Solution : 

check the conf.ini ("InternetURL=peer.gofrugaltech.com") 

Tools--> EDI partner settings-> Register the Supplier/Branch with “peer.gofrugaltech.com.” 

OR peer.gofrugal.com (4027 & 4031 Fixed)

4.33. MSDTC on server 'XXXXXX-System' is unavailable -error msg 

Cause: Item mapping/Normalization process failed 

Solution: This error occurs when the “Distributed Transaction Coordinator” service is not 

running. To start a distributed transactions with TransactionScope object, the windows service 

“Distributed Transaction Coordinator” should be running. 

To fix the problem just start the service “Distributed Transaction Coordinator” using Windows 

Service manager. 

Here are the detailed steps for starting the service 

1.Click on Start–>Control Panel->Administrative Tools->Services (or simply type services.msc 

in the run command box and hit enter); display “Services” manager 

2.Scroll through the list and identify the service “Distributed Transaction Coordinator” 

3.Right on the service and choose “Start” 

When SQL Server and the Application Server are on different boxes 

The above said solution work well when SQL Server and the Application are on the same box. 

If they are deployed on different boxes then additionally you should follow these steps to 

correct the problem 

1.Click Start–>Control Panel –> Administrative Tools –> Component Services –> Computers 

2.Right click on My Computer and choose Properties option 

3.Switch to MS DTC tab , click in the Security Configuration-and enable the Network DTC 

Access and allow remote Client access 

Repeat these steps on Application Server and Database server 

4.34 Error -no 70 -Permission denied while modify the tools-options..or in Registration 

process(EDI) 

Cause: Webserver not restarted or settings are not saved, sub folders are not created in 

Transactions

Solution: 

1.Check the operating system (windows 7,Vista, Windows 2008), 

UAC settings is ON/OFF 

need to set UAC-OFF mode and restart the machine take effect. 

In the meantime need to create a folder manual in Transactions path or 

registration(EDI) process need to start again(after restart the machine) 

4.35 I am trying to install NetTrade & its showing message "Port 8021 is not open" 

Cause: NetTrade installation failed 

Solution : check the existing NetTrade Application, if exist delete it. 

Or Restart the machine. 

if not deleted, means use this command 

C:\Documents and Settings\admin> netstat -ano

Active Connections 

Proto Local Address Foreign Address State PID 

TCP 0.0.0.0:8021 0.0.0.0:0 LISTENING 1864 

C:\Documents and Settings\admin>netstat -ano | findstr "8021" | taskkill /pid XXX /f 

where XXX = process id =1864 

4.36. while open NetTrade -Address in use message occurred , in NetTrade-servicelogchk.txt 

contains ( ErrNo : 10048/ErrMessage : Address in use) 

Cause : Ntservice.exe listen failed , and file extraction failed and ntpop-up not showing any 

pop-up message 

Solution: 

1.Restart the machine and check again 

2. refer 4.35 and change the port no to 7070 instead of 8021 

3.Download and use Fport ..get more info -http://www.scanwith.com/download/Fport.htm 

C:\>fport 

FPort v2.0 - TCP/IP Process to Port Mapper 

Pid Process Port Proto Path 

392 svchost -> 135 TCP C:\WINNT\system32\svchost.exe 

8 System -> 139 TCP 

8 System -> 445 TCP 

508 MSTask -> 1025 TCP C:\WINNT\system32\MSTask.exe 

392 svchost -> 135 UDP C:\WINNT\system32\svchost.exe 

8 System -> 137 UDP 



224 lsass -> 500 UDP C:\WINNT\system32\lsass.exe 

212 services -> 1026 UDP C:\WINNT\system32\services.exe 

The program contains five (5) switches. The switches may be utilized using either a '/' 

or a '-' preceding the switch. The switches are;

Usage: 

/? usage help 

/p sort by port 

/a sort by application 

/i sort by pid 

/ap sort by application path 

Features added information 

from 4038 patch/setup , we introduced the NetTrade application Dependency 

Status(NT Status)- in Help-About 

NetTrade EDI enabled party's ,product name and product pack change disallowed in source 

and destination .(from upcoming release..>=4038)

NetTrade Troubleshooting Guide - GoFrugal Technologies

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