Documentation_IxR_Lewandowski
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<strong>IxR</strong><br />
Interaction Design<br />
Interview with people with mobility challenges<br />
Sofia: Is it always on time if you go to the doctor’s appointment?<br />
Alonzo: It depends. Usually on time to bring me to an appointment.<br />
Sofia: Is the driver polite?<br />
Alonzo: It depends. I get along with most drivers. But some are not very friendly.<br />
Sofia: Do you talk to the driver during the ride?<br />
Alonzo: Sometimes. I don’t have to. I listen to the music. I always know where I am going.<br />
Sofia: Is the driver polite?<br />
Alonzo: It depends. I get along with most drivers. But some are not very friendly.<br />
Sofia: Do you talk to the driver during the ride?<br />
Alonzo: Sometimes. I don’t have to. I listen to the music. I always know where I am going.<br />
Sofia: Is he telling you where you are?<br />
Alonzo: No, I always know where I am going. These are the same places.<br />
Sofia: Is the communication with the driver necessary?<br />
Alonzo: No, It’s just for fun.<br />
Sofia: What do you usually ask him?<br />
Alonzo: I ask him how he is doing or we just listen to music.<br />
Sofia: How do you get from the Paratransit to your destinations? Do you have any challenges? (Open the house door, is<br />
there an elevator? Do I have to wait outside because the building I want to enter is not accessible?) If the building is not<br />
accessible what do you do then?<br />
Alonzo: I don’t have any troubles. Mostly, the driver knows that they transport people in wheelchairs. The buildings will be<br />
accessible. The transportation service would tell the driver.<br />
Sofia: Once you are done with your appointment. How will your paratransit driver know that you are done? Or will you just<br />
wait?<br />
Alonzo: I would call the service. I would wait inside or outside. He would get in and let me know.<br />
Sofia: What is the name of your insurance company?<br />
Alonzo: Progressive<br />
Sofia: Can I have a number from the transportation service (not from the insurance)?<br />
Alonzo: Sure, it is Give-A-Lift Transportation and Rudy is their dispatcher that tells where to go. His number: 248 569 5010<br />
117<br />
Sofia: Are they working on weekends?<br />
Alonzo: Rehab doesn’t work on weekends. But they probably would drive. I don’t know.<br />
Interview with Brent<br />
Sofia: How do you order your transportation Service (Paratransit)?<br />
Brent: Calling a transportation service 2 or 3 days before your journey to reserve a spot.<br />
Sofia: What are the possible destinations?<br />
Brent: Different insurance companies do different services. My insurance only covers Rehabilitation Center and my doctor<br />
appointments.<br />
Sofia: What if you have to go for a grocery shopping?<br />
Brent: I ask my son. I never consider busses. The last time I took a bus was 20 years ago. It means for me inconvenience, in<br />
other words too much trouble: Dealing with bus drivers, some aren’t friendly, some wheelchair lifts might be broke, too<br />
many people inside or no free spot for wheelchairs.<br />
Sofia: Once the paratransit is there, are you the only one in the bus? Is there place for others?<br />
Brent: The trans service takes maximum two people in wheelchair. Depends on the Van. Mostly I am alone but sometimes<br />
we are two. Relatives also can join.<br />
Sofia: Can you get inside on your own? Or does the driver get out, open the door, pushes you in, closes the door?<br />
Brent: I have different wheelchairs. In my electric wheelchair, I usually don’t need any help.<br />
If I am in my non-electric wheelchair I need help. The driver needs to push the button. He would open the doors, the lift<br />
would come down automatically, I would roll in and get inside. The driver will lock my wheels down (these are hooks) and I<br />
would fasten my seatbelt. If I need help or not he should help anyways. It is his job.<br />
Sofia: How long does it usually take to get ready?<br />
Brent: 4-5 min.<br />
Sofia: Do you feel comfortable inside?<br />
Brent: It doesn’t matter to me.<br />
Sofia: How do you get out? Does the driver get out, unlock your wheelchair, helps you get out backwards? Close the door?<br />
Brent: The driver unlocks the wheels. I drive backup. The lift comes down. I need or don’t need help depending on the<br />
wheelchair I pick. If I am in my electric wheelchair I usually don’t need help. The driver closes the doors.<br />
Sofia: Would you be able to get in without a driver?<br />
Sofia <strong>Lewandowski</strong> | MFA Interaction Design | College for Creative Studies | Detroit
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