Documentation_IxR_Lewandowski

IxR
Interaction Design
Interview with people with mobility challenges
Brent: People with their own specially modified vans have automatically opening doors and automatic lifts. They wouldn’t
need help.
Sofia: Can you turn around in the van?
Brent: It depends what vehicle they send to pick me up.
Sofia: How do you know he is there?
Brent: The service would call me. And let me know the driver is there.
Sofia: What is the name of your insurance?
Brent: Medical transportation Service. Medicay or Medicare.
Sofia: Where do you wait for paratransit? Is it in front of your door?
Brent: They would call me. He would wait in the drive way.
Sofia: Is it always on time?
Brent: No! I have been late before.
Sofia: Is the driver polite?
Brent: Yeah. Their job is to be polite.
Sofia: Do you talk to him during the ride?
Brent: Sometimes.
Sofia: Is the communication with the driver necessary?
Brent: No. And we actually usually don’t talk.
Sofia: What conversations are necessary in general inside of the Van?
Brent: No. The destinations are usually always the same ones.
Sofia: What do you usually ask the driver? Is it an opportunity for you to communicate?
Brent: We talk about different stuff like Basketball.
Sofia: How do you get from the transportation service to your destination? Do you have any challenges? (How to open a
door? Is there an elevator? Do I have to wait outside because the building I want to enter is not accessible?) If the building is
not accessible what do you do then?
Brent: The buildings are accessible and I have to troubles.
Sofia: Once you are done with your appointment how will your paratransit driver know that you are done? Or do you just
wait?
Brent: I give a call. I wait about 45 min to an hour.
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Sofia Lewandowski | MFA Interaction Design | College for Creative Studies | Detroit