Documentation_IxR_Lewandowski
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<strong>IxR</strong><br />
Interaction Design<br />
“What ifs”<br />
To prove where the system might fail it is necessary to ask some “what if” questions in order to<br />
get insights and be able to suggest some possible solutions.<br />
1. Virtual pallet reaction:<br />
1. IBM Watson reaction to a “what if” case:<br />
What happens if the user<br />
calls an object and…<br />
What happens if the user<br />
calls an object and…<br />
The system doesn’t understand<br />
The system understands but hasn’t<br />
the item in the library<br />
The system doesn’t understand<br />
The system understands but hasn’t<br />
the item in the library<br />
System makes an<br />
assumption and pretends<br />
it understood something<br />
else<br />
System lets the user know if<br />
it didn’t understand<br />
The system lets the user<br />
know: “it’s not in the<br />
library”<br />
The system makes<br />
another suggestion<br />
No<br />
reaction<br />
“I don’t<br />
understand”.<br />
I don’t understand. Do you<br />
mean this or maybe that? (Like<br />
google correcting search words)<br />
No action<br />
“The object is not<br />
in the library”<br />
It is not in the library<br />
but here are similar<br />
products. (based on<br />
synonyms API)<br />
The system gives you<br />
another solution/object<br />
without asking<br />
Asks if the<br />
user can<br />
repeat<br />
No action<br />
The system<br />
still doesn’t<br />
understand<br />
83<br />
No action<br />
Makes an<br />
assumption and<br />
asks if that’s<br />
what you mean<br />
Asks to<br />
rephrase<br />
Sofia <strong>Lewandowski</strong> | MFA Interaction Design | College for Creative Studies | Detroit
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