AETNA PPO PLAN - My Benefits Portfolio - Trinity Health
AETNA PPO PLAN - My Benefits Portfolio - Trinity Health
AETNA PPO PLAN - My Benefits Portfolio - Trinity Health
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SPECIFIC INFORMATION ABOUT YOUR COB<br />
The Plan includes non-duplicative payment COB. This means:<br />
• When the Plan is the secondary (or tertiary) payer, you remain responsible for all primary patient<br />
liability resulting from primary insurance sanctions, penalties or Network restrictions, unless your<br />
primary insurer is an HMO.<br />
• As secondary (or tertiary) payer, the Plan will not apply contract Network restrictions unless the<br />
primary insurer denied benefits for the service.<br />
• As secondary (or tertiary) payer, the Plan will cover the remaining non-sanctioned patient liability up<br />
to the amount the Plan would have paid had the Plan been primary for Covered Services only.<br />
FILING COB CLAIMS TO YOUR SECONDARY CARRIER<br />
You must always (or must always have your health care provider) submit claims to your primary carrier<br />
first. Then you or your Provider should submit a claim for the secondary balance to the Claims<br />
Administrator. If your Provider will not submit a secondary claim to the Claims Administrator, then you can<br />
submit the claims as follows:<br />
1) Obtain an explanation of benefits from the primary carrier<br />
2) Ask your Provider for an itemized receipt or detailed description of the services, including charges for<br />
each service<br />
3) If you made any payments for the service, provide a copy of the receipts you received from the<br />
Provider<br />
4) Make sure the Provider’s name and complete address is on your receipts. Also include the Provider’s<br />
tax ID number<br />
5) Send these items to the appropriate address as indicated on the claim<br />
Please make copies of all forms and receipts for your own files, because the Claims Administrator cannot<br />
return the originals to you.<br />
NO-FAULT AUTO COVERAGE<br />
If you are involved in a motor vehicle accident, payment for medical services will be coordinated between<br />
the Plan and your auto insurance carrier as follows:<br />
• Whether your auto coverage is coordinated or uncoordinated, your auto insurance carrier is primary.<br />
• The Plan will be secondary to your no-fault auto insurance. The Medical Claims Administrator will<br />
reject auto accident related claims received without proof of primary payment by the auto insurer.<br />
It is important that you discuss this with your auto insurance company.<br />
SUBMITTING COORDINATED CLAIMS<br />
Claims for benefits should first be sent to the claims administrator of the plan that pays first. Then, after<br />
receiving an Explanation of <strong>Benefits</strong> (“EOB”) form, a claim should be submitted to the plan that pays<br />
second for processing of any unpaid expenses.<br />
If you send the claim to the secondary plan before receiving an EOB from the primary plan, there will be a<br />
delay in processing the payment and may result in a rejection of the claim.<br />
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