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AETNA PPO PLAN - My Benefits Portfolio - Trinity Health

AETNA PPO PLAN - My Benefits Portfolio - Trinity Health

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SPECIFIC INFORMATION ABOUT YOUR COB<br />

The Plan includes non-duplicative payment COB. This means:<br />

• When the Plan is the secondary (or tertiary) payer, you remain responsible for all primary patient<br />

liability resulting from primary insurance sanctions, penalties or Network restrictions, unless your<br />

primary insurer is an HMO.<br />

• As secondary (or tertiary) payer, the Plan will not apply contract Network restrictions unless the<br />

primary insurer denied benefits for the service.<br />

• As secondary (or tertiary) payer, the Plan will cover the remaining non-sanctioned patient liability up<br />

to the amount the Plan would have paid had the Plan been primary for Covered Services only.<br />

FILING COB CLAIMS TO YOUR SECONDARY CARRIER<br />

You must always (or must always have your health care provider) submit claims to your primary carrier<br />

first. Then you or your Provider should submit a claim for the secondary balance to the Claims<br />

Administrator. If your Provider will not submit a secondary claim to the Claims Administrator, then you can<br />

submit the claims as follows:<br />

1) Obtain an explanation of benefits from the primary carrier<br />

2) Ask your Provider for an itemized receipt or detailed description of the services, including charges for<br />

each service<br />

3) If you made any payments for the service, provide a copy of the receipts you received from the<br />

Provider<br />

4) Make sure the Provider’s name and complete address is on your receipts. Also include the Provider’s<br />

tax ID number<br />

5) Send these items to the appropriate address as indicated on the claim<br />

Please make copies of all forms and receipts for your own files, because the Claims Administrator cannot<br />

return the originals to you.<br />

NO-FAULT AUTO COVERAGE<br />

If you are involved in a motor vehicle accident, payment for medical services will be coordinated between<br />

the Plan and your auto insurance carrier as follows:<br />

• Whether your auto coverage is coordinated or uncoordinated, your auto insurance carrier is primary.<br />

• The Plan will be secondary to your no-fault auto insurance. The Medical Claims Administrator will<br />

reject auto accident related claims received without proof of primary payment by the auto insurer.<br />

It is important that you discuss this with your auto insurance company.<br />

SUBMITTING COORDINATED CLAIMS<br />

Claims for benefits should first be sent to the claims administrator of the plan that pays first. Then, after<br />

receiving an Explanation of <strong>Benefits</strong> (“EOB”) form, a claim should be submitted to the plan that pays<br />

second for processing of any unpaid expenses.<br />

If you send the claim to the secondary plan before receiving an EOB from the primary plan, there will be a<br />

delay in processing the payment and may result in a rejection of the claim.<br />

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