HT0918
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Volume 30, Number 6 | September 2018<br />
Contents<br />
Features<br />
8 SUPPLY & DEMAND<br />
A wrap-up of the Avendra Supplier Show in Toronto<br />
14 MEASURING LUXURY<br />
Why luxury hotels need to raise the bar to meet guest<br />
expectations By Larry Mogelonsky<br />
15 BUILDING A BLUE-RIBBON TEAM<br />
An interview with Colleen Keating, the new<br />
COO of IHG By Rosanna Caira<br />
TTTHE HOSPITALITY MARKET REPORT<br />
61 CROWD PLEASERS<br />
Hotels are cooking up new<br />
banquet and catering menus<br />
By Robin Roberts<br />
65 HOTEL IQ<br />
How smart devices shape<br />
the guest experience<br />
By Tristan Bronca<br />
66 WAKE-UP CALL<br />
The impact of Big Data on the<br />
hotel business By Andrea Victory<br />
COVER PHOTOGRAPHY BY JENS LANGEN<br />
18 AMPLIFYING SUCCESS<br />
Why hoteliers need to reconsider what drives loyalty<br />
By Michael Haywood<br />
30 NATIONAL MARKET OUTLOOK<br />
An overview of the Canadian hotel landscape<br />
By CBRE Hotels<br />
39 BETTER BY DESIGN<br />
Meet the winners of Hotelier’s inaugural Design Awards<br />
47 DESIGNER EXPERIENCE<br />
Creating unique hotel experiences through design<br />
By Danielle Schalk<br />
53 BEYOND THREAD COUNT<br />
Examining Canada’s luxury segment By Sarah Hood<br />
57 MOVING TARGET<br />
A look at sales and marketing in the digital age<br />
By Laura Pratt<br />
Departments<br />
2 EDITOR’S PAGE<br />
3 CHECKING IN<br />
68 HOTELIER: Bertrand Mangeot,<br />
Kimpton Saint George, Toronto<br />
hoteliermagazine.com<br />
SEPTEMBER 2018 HOTELIER 1
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